This is a multipart message in MIME format. ------=_NextPart_000_00E8_01DAB0E4.D2B54CA0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_00E9_01DAB0E4.D2B54CA0" ------=_NextPart_001_00E9_01DAB0E4.D2B54CA0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Sharon, =20 Adding billing@thekey.com for visibility = here. In the parent payer, I marked the check box =E2=80=98Pays = Agency=E2=80=99s Holiday Rate=E2=80=99. This should correct the issue = going forward, but please let us know if you continue to see issues with = this.=20 =20 =20 =20 Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: Sharon Speirs =20 Sent: Monday, May 27, 2024 12:28 AM To: Doris Lou Cc: Claudia Vasquez ; Kristy Poyner = ; Timothy Thomas Subject: Re: Holiday rates - VCH Clients =20 Hi Doris=20 Thank you for the update. I was assured it was looked after but I am = wondering with the new =E2=80=9Cauthorization=E2=80=9D we had to do with = all VCH clients and Versa pay if that is the glitch? I have cc Kristy = in this so she can lend some insight into how authorizations are handled = for statutory holidays and is this something clear care support should = be handling. We are going to have to change them manually for this week I would = assume before VCH gets billed but let=E2=80=99s make sure on that first. = Appreciate you letting me know and hoping Kristy can weigh in as well. Sharon=20 =20 Sharon, Speirs =20 General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com =20 =20 TheKey.ca =20 =20 = =20 =20 =20 =20 =20 =20 =20 On Sun, May 26, 2024 at 9:39=E2=80=AFPM Doris Lou > wrote: HI Sharon, All my VCH clients did not have Holiday rates (x1.5) for May 20 except = for Leung, So (Deanna) and Moloo, Naznin and Yaghooby/Jiany =20 Also for CRAIG, the authorized VCH rate is double. Thanks --=20 Doris T. Lou Caregiver Manager 1861 Marine Drive = =20 West Vancouver, BC V7V 1J7 = =20 Tel: 778-279-3634/778-403-6146 Fax: 778-279-3635 Email: dlou@thekey.com =20 = =20 =20 ------=_NextPart_001_00E9_01DAB0E4.D2B54CA0 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);}