Re: Detractor Alert: John "Jack" Kokotailo | 1000000000036846

--00000000000061874005eb6b8517 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello, all! I just had the pleasure to speak with Reena and the details of our call are below. Please let me know if you have any questions and/or feedback. To start, I want to highlight that she appreciates and respects everyone that is involved and feels that you all are trying your best. GREAT WORK TEAM!! - Staffing Consistency/Caregiver Matching/ Caregiver Training - Louie! - They are so happy with Louie, Jack looks forward to him coming each shift - He is kind, gentle, upbeat, proactive, and makes a huge effort to engage in conversations with Jack - question brought up by Reena - how do we ensure we keep Louie? - Fill in Caregivers - She mentioned having a back up(s) list for Louie when there are needs would be helpful to ensure - ease of transition for dad (mentioned he does get anxious with new people and is coming with age) - less lift on her when orienting the caregivers with care plan - she also mentioned she understands that this is difficult for staff to execute and is more than happy to help but at times can get tir= ing - Family away for 3 months after christmas - she mentioned that after christmas her and her brother will be away with limited access - having comfort in the areas above would provide peace of mind and security for all Again, amazing work all! Reena spoke so highly of you. Please let me know if you have any questions and/or feedback. I committed to reaching out to Reena in a month to check in. I will make sure to follow up with you prior to. Thank you, On Tue, Oct 11, 2022 at 3:39 PM Keri Thrush wrote: > Thank you so much for the information and also your hard work on this, > greatly appreciated! > > Ron did respond to our initial email and wanted to pass along that he > requested that any communication on his father's care be done with his > sister, Reena. He included her in the email and I followed up with her to > see if there is a time that works best. > > Due to the request, I wanted to leave this up to you in regard to any nex= t > steps that may be needed in updating the POC information in ClearCare. > > Thank you again and we will ensure to keep you updated on our efforts. > > On Mon, Oct 10, 2022 at 1:31 PM Cheryl Cartwright > wrote: > >> Hi Keri, >> >> I wanted to share with you an email from Shawntel regarding this client. >> It may help offer some insight. Her remarks below: >> >> "This poor client had luna then jamie as a care manager and Jamie >> promised them 1 caregiver. They wanted a male specifically and took fema= les >> on fill ins so they were upset. She was having difficulty with jamie and >> luna not communicating things and changes. I have tried to mend this and >> try to be very prompt in replying to her. I think we are off to a good >> mending of this relationship. But she is right she didn=E2=80=99t get wh= at she was >> promised from the beginning." >> >> Shawntel has been re