--0000000000000f0b2505eb6bc88f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Keri! And congratulations to the Calgary team on this! Well done everyone. On Wed., Oct. 19, 2022, 8:25 p.m. Keri Thrush, wrote: > Hello, all! > > I just had the pleasure to speak with Reena and the details of our call > are below. Please let me know if you have any questions and/or feedback. > > To start, I want to highlight that she appreciates and respects everyone > that is involved and feels that you all are trying your best. GREAT WORK > TEAM!! > > - Staffing Consistency/Caregiver Matching/ Caregiver Training > - Louie! > - They are so happy with Louie, Jack looks forward to him coming > each shift > - He is kind, gentle, upbeat, proactive, and makes a huge effort > to engage in conversations with Jack > - question brought up by Reena - how do we ensure we keep Louie? > - Fill in Caregivers > - She mentioned having a back up(s) list for Louie when there > are needs would be helpful to ensure > - ease of transition for dad (mentioned he does get anxious > with new people and is coming with age) > - less lift on her when orienting the caregivers with care > plan - she also mentioned she understands that this is diffic= ult for staff > to execute and is more than happy to help but at times can ge= t tiring > - Family away for 3 months after christmas > - she mentioned that after christmas her and her brother will be > away with limited access > - having comfort in the areas above would provide peace of mind and > security for all > > Again, amazing work all! Reena spoke so highly of you. Please let me know > if you have any questions and/or feedback. > > I committed to reaching out to Reena in a month to check in. I will make > sure to follow up with you prior to. > > Thank you, > > > > > On Tue, Oct 11, 2022 at 3:39 PM Keri Thrush wrote: > >> Thank you so much for the information and also your hard work on this, >> greatly appreciated! >> >> Ron did respond to our initial email and wanted to pass along that he >> requested that any communication on his father's care be done with his >> sister, Reena. He included her in the email and I followed up with her t= o >> see if there is a time that works best. >> >> Due to the request, I wanted to leave this up to you in regard to any >> next steps that may be needed in updating the POC information in ClearCa= re. >> >> Thank you again and we will ensure to keep you updated on our efforts. >> >> On Mon, Oct 10, 2022 at 1:31 PM Cheryl Cartwright >> wrote: >> >>> Hi Keri, >>> >>> I wanted to share with you an email from Shawntel regarding this client= . >>> It may help offer some insight. Her remarks below: >>> >>> "This poor client had luna then jamie as a care manager and Jamie >>> promised them 1 caregiver. They wanted a male specifically and took fem= ales >>> on fill ins so they were upset. She was having difficulty with jamie an= d >>> luna not communicating things and ch