This is a multipart message in MIME format. ------=_NextPart_000_0808_01DA26D6.BE9F03C0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0809_01DA26D6.BE9F03C0" ------=_NextPart_001_0809_01DA26D6.BE9F03C0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I will look into this some more tomorrow and see what I can figure out.=20 =20 From: Sharon Speirs =20 Sent: Monday, December 4, 2023 4:18 PM To: lisa.barker@thekey.com Cc: Timothy Thomas ; Bridget Peppers = ; Carolina Orosa ; Daniel = Barakat ; brian.fialko@thekey.com Subject: Re: Anne Kober =20 Hi Lisa I have to trust accounting but I have attached a picture ( scroll down) = of bambora where there is a debit and a credit got the same amount but = different accounts so how does that balance out and how was it accounted = for in Clear care? There was also an EFT payment that was processed on = September 21 but we cannot see that it was ever applied to any invoice. = I cannot go to this client unless I have all the answers and I really do = not feel I have what I need to do that. He needs to be walked thru every transaction=20 Sharon =20 On Mon, Dec 4, 2023 at 2:09=E2=80=AFPM > wrote: I have access to it, but I don=E2=80=99t know enough about the system = really, I will have to investigate it. The system just shows a bunch of = dollar amounts. I was asking if I needed to investigate it more, but I = think everything is posted. We just refunded it back to the daughter. = The credits that have not been refunded have been applied. I was able to = account for everything that is on the account in clear care.=20 =20 Do you not think they owe the balance that is showing on the account? Is = that what the issue is? =20 From: Timothy Thomas >=20 Sent: Monday, December 4, 2023 4:07 PM To: Sharon Speirs > Cc: Bridget Peppers >; Carolina Orosa >; Daniel Barakat >; brian.fialko@thekey.com = ; lisa.barker@thekey.com = =20 Subject: Re: Anne Kober =20 Who does? =20 On Mon, Dec 4, 2023 at 4:32=E2=80=AFPM Sharon Speirs > wrote: I really think Bambara needs to be looked into as there were credits and = debits in there that do not look like they were applied but I cannot = investigate as I don=E2=80=99t have access. =20 Sharon=20 On Mon, Dec 4, 2023 at 1:19=E2=80=AFPM Timothy Thomas > wrote: Sharon, can you make it work with the spreadsheet? We can put it on = letterhead if that works. =20 On Mon, Dec 4, 2023 at 3:26=E2=80=AFPM > wrote: Since those invoices are not paid now the only thing, I can do is create = a spreadsheet. Which is why I am sending the spreadsheet. I do have = payment dates on it, but all the payments say check, but I know that = isn=E2=80=99t how they were paid. We are having problems getting into = Converge right now. I am in the process of trying to fix that. I do know = the $4447.65 was from the daughter=E2=80=99s credit card. =20 Unfortunately, there isn=E2=80=99t much more I can provide right now.=20 =20 From: Sharon Speirs >=20 Sent: Monda