--0000000000003f31ca060bb67dc0 Content-Type: multipart/alternative; boundary="0000000000003f31c7060bb67dbe" --0000000000003f31c7060bb67dbe Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Lisa I have to trust accounting but I have attached a picture ( scroll down) of bambora where there is a debit and a credit got the same amount but different accounts so how does that balance out and how was it accounted for in Clear care? There was also an EFT payment that was processed on September 21 but we cannot see that it was ever applied to any invoice. I cannot go to this client unless I have all the answers and I really do not feel I have what I need to do that. He needs to be walked thru every transaction Sharon On Mon, Dec 4, 2023 at 2:09=E2=80=AFPM wrote: > I have access to it, but I don=E2=80=99t know enough about the system rea= lly, I > will have to investigate it. The system just shows a bunch of dollar > amounts. I was asking if I needed to investigate it more, but I think > everything is posted. We just refunded it back to the daughter. The credi= ts > that have not been refunded have been applied. I was able to account for > everything that is on the account in clear care. > > > > Do you not think they owe the balance that is showing on the account? Is > that what the issue is? > > > > *From:* Timothy Thomas > *Sent:* Monday, December 4, 2023 4:07 PM > *To:* Sharon Speirs > *Cc:* Bridget Peppers ; Carolina Orosa corosa@thekey.com>; Daniel Barakat ; > brian.fialko@thekey.com; lisa.barker@thekey.com > *Subject:* Re: Anne Kober > > > > Who does? > > > > On Mon, Dec 4, 2023 at 4:32=E2=80=AFPM Sharon Speirs = wrote: > > I really think Bambara needs to be looked into as there were credits and > debits in there that do not look like they were applied but I cannot > investigate as I don=E2=80=99t have access. > > > > Sharon > > On Mon, Dec 4, 2023 at 1:19=E2=80=AFPM Timothy Thomas wro= te: > > Sharon, can you make it work with the spreadsheet? We can put it on > letterhead if that works. > > > > On Mon, Dec 4, 2023 at 3:26=E2=80=AFPM wrote: > > Since those invoices are not paid now the only thing, I can do is create = a > spreadsheet. Which is why I am sending the spreadsheet. I do have payment > dates on it, but all the payments say check, but I know that isn=E2=80=99= t how they > were paid. We are having problems getting into Converge right now. I am i= n > the process of trying to fix that. I do know the $4447.65 was from the > daughter=E2=80=99s credit card. > > > > Unfortunately, there isn=E2=80=99t much more I can provide right now. > > > > *From:* Sharon Speirs > *Sent:* Monday, December 4, 2023 2:11 PM > *To:* lisa.barker@thekey.com > *Cc:* Carolina Orosa ; Timothy Thomas ; > brian.fialko@thekey.com; Bridget Peppers ; > Daniel Barakat > *Subject:* Re: Anne Kober > > > > Thank you for taking the time with this Lisa and it makes sense to me but > I really need something that clearly shows all the invoice