--000000000000dffa4e060d7018d8 Content-Type: multipart/alternative; boundary="000000000000dffa4d060d7018d7" --000000000000dffa4d060d7018d7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you. Sounds great. Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Tue, Dec 26, 2023 at 11:38=E2=80=AFAM wrote: > Hi Everyone, > > > > Happy Tuesday! I hope you all had a wonderful weekend! To recap our > meeting on 12/20/23, we agreed to maintain current billing processes with > the addition of the points below: > > - Sales teams to obtain client Group and ID numbers as well as the > authorized hours upon client onboarding. > - Group/ID numbers and authorized hours to be housed in client profile > notes until letter receipt. > - Local office teams ensure new clients have authorizations created > and attached to shifts at the start of care. > - If the Group/ID numbers are not received prior to the client > starting services, billing team will hold invoicing up to two weeks. > > > > Please let me know if you have any questions, or if there is anything I > have missed. > > > > Thank you, > > *Kristy Poyner* > > Billing Manager > > Kristy.Poyner@thekey.com > > [image: TheKey] > > > > *From:* Chuck Terlesky > *Sent:* Thursday, December 14, 2023 3:48 PM > *To:* kristy.poyner@thekey.com > *Cc:* Timothy Thomas ; michelle.kenaga@thekey.com > *Subject:* Re: CDHC Connect Meeting Notes | 12/8/23 > > > > - Clients who wish to use only the allotted hours covered by the > government will not incur a service fee. Yes, they will always pay for > kilometres if we drive them- this must be stated in the contract. If t= hey > wish for us to drive them, then they must provide a credit card. That = is > the only option. > - Clients that schedule care beyond the allotted covered hours will > pay our private rate of $36-$40 hour. They must provide a payment opti= on to > schedule care above their allotted hours. > > Your examples make sense to me. > > > > Chuck > > > > > > > > On Thu, Dec 14, 2023 at 2:37=E2=80=AFPM wrote: > > Hi Everyone, > > > > Based on the notes Chuck sent my understanding is that you would prefer t= o > continue to hold billing in ClearCare for CDHC clients until the letter i= s > received, is this correct? I gave this process some thought and have a > compromise that would allow us to bill private pay amounts immediately to > reduce the impact of the cash flow delays from holding CDHC billing, but = it > would require a heavier load of manual intervention on the front end. I= =E2=80=99ve > outlined this process and some additional questions I have below. I=E2=80= =99ll set > up time for us to go over this together next week as well. > > > > *Questions:* > > - Chucks notes mention the client would not have a fee for services > with CDHC. > > > 1. Does this mean the future stat