This is a multipart message in MIME format. ------=_NextPart_000_018E_01DA37F8.7CC60420 Content-Type: multipart/alternative; boundary="----=_NextPart_001_018F_01DA37F8.7CC60420" ------=_NextPart_001_018F_01DA37F8.7CC60420 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Everyone, =20 Happy Tuesday! I hope you all had a wonderful weekend! To recap our = meeting on 12/20/23, we agreed to maintain current billing processes = with the addition of the points below: * Sales teams to obtain client Group and ID numbers as well as the = authorized hours upon client onboarding.=20 * Group/ID numbers and authorized hours to be housed in client profile = notes until letter receipt.=20 * Local office teams ensure new clients have authorizations created and = attached to shifts at the start of care. * If the Group/ID numbers are not received prior to the client starting = services, billing team will hold invoicing up to two weeks. =20 Please let me know if you have any questions, or if there is anything I = have missed. =20 Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: Chuck Terlesky =20 Sent: Thursday, December 14, 2023 3:48 PM To: kristy.poyner@thekey.com Cc: Timothy Thomas ; michelle.kenaga@thekey.com Subject: Re: CDHC Connect Meeting Notes | 12/8/23 =20 * Clients who wish to use only the allotted hours covered by the = government will not incur a service fee. Yes, they will always pay for = kilometres if we drive them- this must be stated in the contract. If = they wish for us to drive them, then they must provide a credit card. = That is the only option. * Clients that schedule care beyond the allotted covered hours will pay = our private rate of $36-$40 hour. They must provide a payment option to = schedule care above their allotted hours. Your examples make sense to me. =20 Chuck =20 =20 =20 On Thu, Dec 14, 2023 at 2:37=E2=80=AFPM > wrote: Hi Everyone, =20 Based on the notes Chuck sent my understanding is that you would prefer = to continue to hold billing in ClearCare for CDHC clients until the = letter is received, is this correct? I gave this process some thought = and have a compromise that would allow us to bill private pay amounts = immediately to reduce the impact of the cash flow delays from holding = CDHC billing, but it would require a heavier load of manual intervention = on the front end. I=E2=80=99ve outlined this process and some additional = questions I have below. I=E2=80=99ll set up time for us to go over this = together next week as well. =20 Questions: * Chucks notes mention the client would not have a fee for services with = CDHC.=20 1. Does this mean the future state is that CDHC clients billing rates = will not exceed the CDHC coverage rate and mileage will no longer be = billable? a. 57% of current CDHC clients have billing rates exceed CDHC = coverage.=20 * This means they have a private pay responsibility for the difference = billed. b. 21% of CDHC clie