--000000000000cf25bb062096692d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, Will do. Danielle James LPN *Milwaukee General Manager * *Please note my email has changed:* danielle.james@thekey.com (414) 309-4827 (414) 219-0300 TheKey.com [image: TheKey] On Mon, Aug 26, 2024 at 8:27=E2=80=AFAM Timothy Thomas wrot= e: > adding in @Danielle James . > > Danielle could you please work with Mark to get Micah set up on 8x8? > > On Sat, Aug 24, 2024 at 4:55=E2=80=AFPM Mark Warner > wrote: > >> Hello! >> >> All ring group adjustments are completed. *Micah Jakoblich* does not >> have an 8x8 account. Please provide the desired area code for his 8x8 >> phone number and the office/location to which he will be associated. >> >> Assuming I understood Tim's update to his staff, the changes to REMOVE >> the call center from the Open Hours forward path will not occur until >> 9/3/2024. Please let me know if I have misunderstood that. Also, I wou= ld >> like to confirm one last time how the configuration should end up in the >> end. Please see below: >> >> *Open Hours* >> Option 1 (New Clients / Intakes): Routes directly to InContact Intake >> Manager >> Option 2 (Existing Clients): Routes to local ring group and goes to rin= g >> group voicemail >> Option 3 (Caregivers): Routes to local ring group and goes to ring grou= p >> voicemail >> Option 4 (Employment verification): Remains the same (routes to Payroll >> dept) >> Option 5 (All Others): Routes to local ring group and goes to ring grou= p >> voicemail >> Option 9 (Repeat Menu): Remains the same >> >> *Closed Hours* >> Routing remains the same - All Options (except option 4) route to >> InContact / Call Center >> >> Thanks! >> >> On Fri, Aug 23, 2024 at 11:26=E2=80=AFAM Mark Warner >> wrote: >> >>> I neglected to list our options. >>> >>> The "standard" for TheKey's ring groups is to present the ring group >>> name and caller number. Unfortunately, the options do not allow us to >>> display customer number and then ring group name. The ring group name = is >>> presented first as it is possible for users to be members of multiple r= ing >>> groups and having the ring group name presented first might be of value= in >>> how the user answers the call by knowing what ring group (area/region) = with >>> which the call is associated. If caller ID info is what's most importa= nt >>> and the ring group names are of relatively little value, we can display= the >>> caller's name and number instead. Do keep in mind, we can only pass on= the >>> callerID info provided to us by the caller's carrier service. >>> >>> Please let me know if you have any other questions. Thanks! >>> >>> On Fri, Aug 23, 2024 at 10:49=E2=80=AFAM Mark Warner >>> wrote: >>> >>>> Hi everyone! Below are all the ring group labels associated with the >>>> Midwest-Great Lakes On-Call groups to which Kendra is referring. Plea= se >>>> review and propose a labeling scheme that might work better for you. = If we