--0000000000004871b506209693b3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Danielle. Micah has been set up in 8x8 and added to the Milwaukee Existing Client ring group. His 8x8 number is 414-207-9979. On Mon, Aug 26, 2024 at 8:50=E2=80=AFAM Danielle James wrote: > Yes, Will do. > > Danielle James LPN > *Milwaukee General Manager * > *Please note my email has changed:* > danielle.james@thekey.com > (414) 309-4827 > (414) 219-0300 > TheKey.com > [image: TheKey] > > > On Mon, Aug 26, 2024 at 8:27=E2=80=AFAM Timothy Thomas wr= ote: > >> adding in @Danielle James . >> >> Danielle could you please work with Mark to get Micah set up on 8x8? >> >> On Sat, Aug 24, 2024 at 4:55=E2=80=AFPM Mark Warner >> wrote: >> >>> Hello! >>> >>> All ring group adjustments are completed. *Micah Jakoblich* does not >>> have an 8x8 account. Please provide the desired area code for his 8x8 >>> phone number and the office/location to which he will be associated. >>> >>> Assuming I understood Tim's update to his staff, the changes to REMOVE >>> the call center from the Open Hours forward path will not occur until >>> 9/3/2024. Please let me know if I have misunderstood that. Also, I wo= uld >>> like to confirm one last time how the configuration should end up in th= e >>> end. Please see below: >>> >>> *Open Hours* >>> Option 1 (New Clients / Intakes): Routes directly to InContact Intake >>> Manager >>> Option 2 (Existing Clients): Routes to local ring group and goes to >>> ring group voicemail >>> Option 3 (Caregivers): Routes to local ring group and goes to ring >>> group voicemail >>> Option 4 (Employment verification): Remains the same (routes to Payrol= l >>> dept) >>> Option 5 (All Others): Routes to local ring group and goes to ring >>> group voicemail >>> Option 9 (Repeat Menu): Remains the same >>> >>> *Closed Hours* >>> Routing remains the same - All Options (except option 4) route to >>> InContact / Call Center >>> >>> Thanks! >>> >>> On Fri, Aug 23, 2024 at 11:26=E2=80=AFAM Mark Warner >>> wrote: >>> >>>> I neglected to list our options. >>>> >>>> The "standard" for TheKey's ring groups is to present the ring group >>>> name and caller number. Unfortunately, the options do not allow us to >>>> display customer number and then ring group name. The ring group name= is >>>> presented first as it is possible for users to be members of multiple = ring >>>> groups and having the ring group name presented first might be of valu= e in >>>> how the user answers the call by knowing what ring group (area/region)= with >>>> which the call is associated. If caller ID info is what's most import= ant >>>> and the ring group names are of relatively little value, we can displa= y the >>>> caller's name and number instead. Do keep in mind, we can only pass o= n the >>>> callerID info provided to us by the caller's carrier service. >>>> >>>> Please let me know if you have any other questions. Thanks! >>>> >>>> On Fri, Aug 23, 2024