--001a113f1f10c3f7e90535451bcb Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Okay, problem has been resolved! Anthuan was able to reset everything and Megan can now access her account. So, it's back to the original login: email: meganjessieflann@gmail.com password: meganjessie according to Anthuan it was because she had multiple accounts and they\ system wasn't able to recognize the accurate account. The system doesn't read past the first entry, so multiple entries will not be recognized. She has been assigned to the client CD. ~Sasha On Tue, Jun 14, 2016 at 1:17 PM, Timothy Thomas wrote: > meganflannctm@gmail.com > > On Tue, Jun 14, 2016 at 4:03 PM, Sasha Inobe sinobe@homecareassistance.com> wrote: > >> ya, really, okay. what's another email for Megan? Let me see if that >> works. Meanwhile, Anhtuan is working on this... >> >> On Tue, Jun 14, 2016 at 12:50 PM, Timothy Thomas > tt@homecareassistance.com> wrote: >> >>> seems i'm finding all the bugs lol...please let me know asap as we've >>> committed to beginning tomorrow. >>> >>> I guess we could just create another account for megan, with a differen= t >>> email address. >>> >>> On Tue, Jun 14, 2016 at 3:43 PM, Sasha Inobe >> sinobe@homecareassistance.com> wrote: >>> >>>> hmmm really strange. I tried deleting her account, and then setting up >>>> another profile for her but same occurrence. I will get in touch with = our >>>> IT manager to figure this out. >>>> >>>> On Tue, Jun 14, 2016 at 12:07 PM, Timothy Thomas >>> tt@homecareassistance.com> wrote: >>>> >>>>> Yes, I had done that but unfortunately I think megan has two accounts= . >>>>> I have her login, so you can see for yourself >>>>> >>>>> Username: meganjessieflann@gmail.com >>>>> password: meganjessie >>>>> >>>>> You'll see she doesn't have the client assigned. >>>>> >>>>> On Tue, Jun 14, 2016 at 3:04 PM, Sasha Inobe >>>> sinobe@homecareassistance.com> wrote: >>>>> >>>>>> Hi Tim, >>>>>> >>>>>> When I checked the IMS, it appeared that Megan hadn't been assigned >>>>>> to the client. Maybe you did this but just to review again... When >>>>>> assigning an interventionist, go to the interventionist's name, then= click >>>>>> on Assign under the Assign Client column. Then find the client's nam= e, and >>>>>> click on the status, Not Assigned. From there, it will automatically >>>>>> regenerate as "interventionist successfully assigned". She should be= able >>>>>> to see the IP now. Let me know if there is still an issue. >>>>>> >>>>>> Thanks, >>>>>> >>>>>> On Tue, Jun 14, 2016 at 11:30 AM, Timothy Thomas >>>>> tt@homecareassistance.com> wrote: >>>>>> >>>>>>> Hi Sasha, >>>>>>> >>>>>>> I seem unable to assign Megan the IP. I think there's an issue with >>>>>>> her account. When she logs in, she only sees a test IP, not the new= client >>>>>>> I've just assigned her. >>>>>>> >>>>>>> Is it possible there's a duplicate account? >>>>>>> >>>>>>> Thanks >>>>>>> >>>>>>> -- >>>>>>> >>>>>>> *Timothy Thomas* >>>>>>