--Apple-Mail-1B0F06EB-E2F6-4A78-B3AE-817D81B02612 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks June. Amand= a: We need to handle this communication with the family and the SLC. Best regard= s, Matt &n= bsp; Matt Vijayan Director of Sales, Canada Please note my email has changed: mvijayan@Th= eKey.com (905) 592-0085 TheKey.com = On Dec 24, 2022, at 4:01 PM, June Lapointe <jlapointe@thekey.com> w= rote: =EF= =BB=BF Melika was supposed to be there. She did not follow p= rotocol to call off as she texted someone but doesn't know who. She said it w= as too far.' Poulami has already spoken with both night caregiver, Lachhmi w= ho was not supposed to leave. Lachhmi tried to call the office to ask if she= could leave, but got no answer from A365. She emailed Poulami the scre= enshot of her calls and she had called the correct Waterloo office number. S= he also spoke with Melika and explained the importance of calling, not texti= ng or emailing cancellations. I already spoke with Elizab= eth and told her that there was miscommunication with shifts with all the ca= ncellations and replacements due to the weather yesterday. I apologized to h= er and she accepted the explanation. Joan is still i= n the hospital being triaged. Elizabeth will let me know if care is needed f= or tonight. She is still waiting to hear if her hip is actually broken. Sincerely, June Lapointe Home C= are Assistance On-call Manager Office: 519-954-2111 Direct Line: 519-954-21