--000000000000934eb005f0993595 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Melika was supposed to be there. She did not follow protocol to call off as she texted someone but doesn't know who. She said it was too far.' Poulami has already spoken with both night caregiver, Lachhmi who was not supposed to leave. Lachhmi tried to call the office to ask if she could leave, but got no answer from A365. She emailed Poulami the screenshot of her calls and she had called the correct Waterloo office number. She also spoke with Melika and explained the importance of calling, not texting or emailing cancellations. I already spoke with Elizabeth and told her that there was miscommunication with shifts with all the cancellations and replacements due to the weather yesterday. I apologized to her and she accepted the explanation. Joan is still in the hospital being triaged. Elizabeth will let me know if care is needed for tonight. She is still waiting to hear if her hip is actually broken. Sincerely, *June Lapointe* Home Care Assistance On-call Manager Office: 519-954-2111 Direct Line: 519-954-2113 On Sat, Dec 24, 2022 at 3:38 PM Amanda Ilines wrote: > Hi everyone, > > There was supposed to be a caregiver that was to be at La Salle with Joan > Gwylim. She is currently getting 24/7. No one showed up and no one inform= ed > the family. I=E2=80=99m assuming the other caregiver left her alone. > > Joan has had a fall because of this, broke her hip and is now in the > hospital. > > Can someone please advise who was supposed to be there and what might hav= e > happened? > -- > Amanda Ilines > Home Care Liaison > > amanda.ilines@TheKey.com > > (437) 217-5861 > TheKey.com > > --000000000000934eb005f0993595 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Melika was supposed to be there. She did not follow protoc= ol to call off as she texted someone but doesn't know who. She said it = was too far.' Poulami has already spoken with both night caregiver, Lac= hhmi who was not supposed to leave. Lachhmi tried to call the office to ask= if she could leave, but got=C2=A0no answer from A365. She emailed Poulami = the screenshot of her calls and she had called the correct Waterloo office = number. She also spoke with Melika and explained the importance of calling,= not texting or emailing cancellations. I already spoke = with Elizabeth and told her that there was miscommunication with shifts wit= h all the cancellations and replacements due to the weather yesterday. I ap= ologized to her and she accepted the explanation. = Joan is still in the hospital being triaged. Elizabeth will let me know if = care is needed for tonight. She is still waiting to hear if her hip is actu= ally broken. Sincerely, June Lapointe Home Care Assistance On-call Manager Offi= ce: 519-954-2111 Direct Line: 519-954-2113 On Sat, Dec 24, 2022 at 3:38 PM Amanda Ilines < amanda.ilines@thekey.com > wrote: Hi everyone