--000000000000332fcc060c93aff7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Glad we worked it out. Lito - I have re-processed payment in CAFT using new banking info, entered the new payment in Clearcare and entered the refund for the original payment from 9/29/23 so the AR reflects correctly. Thank you! On Fri, Dec 15, 2023 at 4:53=E2=80=AFPM Brian Boxall w= rote: > Thanks to everyone for collaborating on getting this resolved. > > On Fri, Dec 15, 2023 at 3:48=E2=80=AFPM Vashon Palloo > wrote: > >> hdeleeuw@shindico.com >> $1285.20 >> >> On Fri, Dec 15, 2023 at 4:45=E2=80=AFPM Timothy Thomas w= rote: >> >>> Ok. We can refund out of another entity. Please send me the amounts and >>> the clients email address for etransfer. >>> >>> Thanks >>> >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >>> >>> On Fri, Dec 15, 2023 at 3:51=E2=80=AFPM wrote: >>> >>>> The JPMC account does not have the ability to do a refund. I can have = a >>>> check issued or we can have the client fill out the ACH form and proce= ss >>>> the AP. >>>> >>>> >>>> >>>> Thanks, >>>> >>>> >>>> >>>> >>>> >>>> *Lisa Barker* >>>> >>>> Manager, Accounts Receivable >>>> >>>> lisa.barker@thekey.com >>>> >>>> [image: TheKey] >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> *From:* Timothy Thomas >>>> *Sent:* Friday, December 15, 2023 2:48 PM >>>> *To:* Laszlo Kovacs ; Lito Delapena >>> paymentapplication@thekey.com> >>>> *Cc:* bboxall@thekey.com; dfancy@thekey.com; lisa.barker@thekey.com; >>>> vashon.palloo@thekey.com >>>> *Subject:* Re: Paid up invoice and PAD - [#545318] >>>> >>>> >>>> >>>> Hi las, >>>> >>>> >>>> >>>> Can a client refund not be processed via the JPM account? >>>> >>>> *Tim Thomas* >>>> >>>> Head of Canada Division >>>> >>>> *Please note my email has changed:* >>>> >>>> tt@TheKey.com >>>> >>>> (514) 591-9387 >>>> >>>> *TheKey.ca * >>>> >>>> [image: TheKey] >>>> >>>> >>>> >>>> >>>> >>>> On Fri, Dec 15, 2023 at 3:31=E2=80=AFPM Lito Delapena >>> paymentapplication@thekey.com> wrote: >>>> >>>> HI Tim, >>>> >>>> >>>> >>>> Would you be able to assist with refunding the payment below? Once thi= s >>>> is completed we will be able to recharge Harry and prvoide him the pay= ment >>>> details needed for his audit. >>>> >>>> >>>> >>>> Per Lisa's approval, please refund this transaction for $1285.20 on >>>> 9/29/23. >>>> >>>> >>>> >>>> Please let me know when it is complete so I can re-run the payment in >>>> CAF using the new banking information. >>>> >>>> >>>> >>>> >>>> >>>> Lito Delapena >>>> >>>> Help Desk Manager >>>> >>>> Billing@thekey.com >>>> >>>> 866-226-1702 >>>> >>>> >>>> >>>> On Sun, 5 Nov at 1:55 PM , Jane DeLeeuw (Winnipeg) - 1000000000056569 = >>> hdeleeuw@shindico.com> wrote: >>>> >>>> Please see below to clear up my concerns. My phone # is 204.981-2424 >>>> and I would appreciate a phone call as soon as possible. >>>>