--000000000000404746061d4faff0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi there Is it possible we got back to you going through me for outstanding invoices as it looks like many of them were never received by VCH and they are brimming frustrated with us. We are looking at doing invoicing differently in order to align more with them but until then let me try to do the research for outstanding invoices so we are sure they have been received by the VCH accounting team. Let me know Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: NS CSIL Clerks Date: Mon, Jul 15, 2024 at 2:00=E2=80=AFPM Subject: issues with invoicing To: Sharon Speirs CC: Stephanie Fuston Hi Sharon, I was going to bring to your attention that it has been several weeks that we receive emails from Michelle Hudgins regarding the =E2=80=98outstanding invoices=E2=80=99 which when I look for them in our records it shows we nev= er receive them. The issue started with your new system as we barley had this problem with your invoicing before. Those emails containing =E2=80=98outstanding invoices=E2=80=99 cause us to = spend time to look for the invoices in our database that we never received and takes up time from our work hours. Just as a feedback, =E2=80=98The Key=E2=80=99 new system makes dealing with= your invoices challenging recently.( missing invoices and splinting the shift service hours, and adding extra sheet as =E2=80=98Aging summary=E2=80=9D which is = no use to us, only extra printing and dicarding). My suggestion is that if it is possible to be checked with The Key billing department to see if the invoice they are asking for the overdue payment has been sent to us in the first place. Best Regards, *Nasrin Honardoost* *Vancouver Coastal Health* Program Support /CSIL Clerks 132 W. Esplanade, 5th Floor North Vancouver, BC V7M 1A2 Tel: 604 983 6844 nscsilclerks@vch.ca --000000000000404746061d4faff0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi there Is it p= ossible we got back to you going through me for outstanding invoices as it = looks like many of them were never received by VCH and they are brimming fr= ustrated with us. We are looking at doing invoicing = differently in order to align more with them but until then let me try to d= o the research for outstanding invoices so we are sure they have been recei= ved by the VCH accounting team. Let me know Sharon=C2=A0 Sharon, Speirs General Manager Vancouver, BC Office: 778.= 279.3634 sspeirs@t= hekey.com TheKey.ca =C2=A0=C2=A0 <span style=3D"font-size:11pt;font-family:A