--00000000000059f48706082b39ba Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes exactly!! My team will follow up with the VMs during business hours and that way they are still talking to someone "Canadian"! Only Vancouver and Calgary will go to Frax during business hours due to the time zone change with the local Care Solutions Manager. Thanks Mark, Thanks Mark, On Fri, Oct 20, 2023 at 3:42=E2=80=AFPM Mark Warner wrote: > Perhaps I missed something. So we want Montreal, Ontario, and Winnipeg > going to Frax ONLY during after hours and to their respective 8x8 group > voice mails during open hours, correct? Calgary and Vancouver can stay > the way they are now, right? > > On Fri, Oct 20, 2023 at 2:37=E2=80=AFPM Joey Taylor > wrote: > >> Hey Mark, >> >> In our last meeting, (Gabrielle, yourself, and I) we had said that >> during business hours (9AM to 5PM), only Calgary and Vancouver would ha= ve >> calls not answered go to Frax as the Care Solutions Manager Dennis is in= a >> different time zone. All markets should have frax on after hours (5PM to >> 9AM and weekends). >> >> Did I misunderstand something? >> >> Thanks, >> >> On Fri, Oct 20, 2023 at 3:34=E2=80=AFPM Mark Warner >> wrote: >> >>> It was discussed in our original meeting/emails that this was going >>> Canada-wide (English menu only for Montreal.) This is now not the case= ? >>> >>> On Fri, Oct 20, 2023 at 2:29=E2=80=AFPM Joey Taylor >>> wrote: >>> >>>> Happy Friday Everyone!! >>>> >>>> We seemed to have a good first week with the Frax setup!! >>>> My only question would be, the only markets we had discussed getting >>>> Frax as a backup feature "24/7 when Care Solutions did not answer" wer= e >>>> Vancouver and Calgary. But this seems to have been turned on Canada-wi= de as >>>> Montreal and Ontario both have received Frax follow-ups during busines= s >>>> hours, 9 AM to 5 PM. Would it be possible to look into this? >>>> >>>> Thanks, >>>> >>>> Joey Taylor >>>> >>>> *Regional Care Solutions Manager* >>>> >>>> 514-907-5065 >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>> >> >> -- >> >> Joey Taylor >> >> *Regional Care Solutions Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> > --=20 Joey Taylor *Regional Care Solutions Manager* 514-907-5065 TheKey.ca [image: TheKey] --00000000000059f48706082b39ba Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes exactly!!=C2=A0 My team will follow up with the VMs= during business hours and that way they are still talking to someone "= ;Canadian"! Only Vancouver and Calgary will go to Frax during busin= ess hours due to the time zone change with the local Care Solutions Manager= . Thanks Mark,=C2=A0 Thanks Mark,=C2=A0 On Fri, Oct 20, 2023= at 3:42=E2=80=AFPM Mark Warner < mark.warner@thekey.com > wrote: Perhaps I missed something.=C2=A0= So we want Montreal, Ontario, and Winnipeg going to Frax ONLY during after= =C2=A0hours and to their