--000000000000e6ec6006082b424f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Joey! I have updated the Open hours call flow for Montreal, Ontario, and Winnipeg to go to group voicemail. On Fri, Oct 20, 2023 at 2:53=E2=80=AFPM Joey Taylor wrote: > Yes exactly!! > My team will follow up with the VMs during business hours and that way > they are still talking to someone "Canadian"! > Only Vancouver and Calgary will go to Frax during business hours due to > the time zone change with the local Care Solutions Manager. > > Thanks Mark, > > Thanks Mark, > > On Fri, Oct 20, 2023 at 3:42=E2=80=AFPM Mark Warner > wrote: > >> Perhaps I missed something. So we want Montreal, Ontario, and Winnipeg >> going to Frax ONLY during after hours and to their respective 8x8 group >> voice mails during open hours, correct? Calgary and Vancouver can stay >> the way they are now, right? >> >> On Fri, Oct 20, 2023 at 2:37=E2=80=AFPM Joey Taylor >> wrote: >> >>> Hey Mark, >>> >>> In our last meeting, (Gabrielle, yourself, and I) we had said that >>> during business hours (9AM to 5PM), only Calgary and Vancouver would h= ave >>> calls not answered go to Frax as the Care Solutions Manager Dennis is i= n a >>> different time zone. All markets should have frax on after hours (5PM t= o >>> 9AM and weekends). >>> >>> Did I misunderstand something? >>> >>> Thanks, >>> >>> On Fri, Oct 20, 2023 at 3:34=E2=80=AFPM Mark Warner >>> wrote: >>> >>>> It was discussed in our original meeting/emails that this was going >>>> Canada-wide (English menu only for Montreal.) This is now not the cas= e? >>>> >>>> On Fri, Oct 20, 2023 at 2:29=E2=80=AFPM Joey Taylor >>>> wrote: >>>> >>>>> Happy Friday Everyone!! >>>>> >>>>> We seemed to have a good first week with the Frax setup!! >>>>> My only question would be, the only markets we had discussed getting >>>>> Frax as a backup feature "24/7 when Care Solutions did not answer" we= re >>>>> Vancouver and Calgary. But this seems to have been turned on Canada-w= ide as >>>>> Montreal and Ontario both have received Frax follow-ups during busine= ss >>>>> hours, 9 AM to 5 PM. Would it be possible to look into this? >>>>> >>>>> Thanks, >>>>> >>>>> Joey Taylor >>>>> >>>>> *Regional Care Solutions Manager* >>>>> >>>>> 514-907-5065 >>>>> >>>>> TheKey.ca >>>>> >>>>> [image: TheKey] >>>>> >>>> >>> >>> -- >>> >>> Joey Taylor >>> >>> *Regional Care Solutions Manager* >>> >>> 514-907-5065 >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >> > > -- > > Joey Taylor > > *Regional Care Solutions Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > --000000000000e6ec6006082b424f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Joey!=C2=A0 I have updated the Open hours call flo= w for Montreal, Ontario, and Winnipeg to go to group voicemail. On Fri, Oct = 20, 2023 at 2:53=E2=80=AFPM Joey Taylor < joey.taylor@thekey.com > wrote: Yes exactly!!=C2=A0 My= team will follow u