--Apple-Mail-83B7A177-4C00-4009-A774-343A0944D20A Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Christina I am free at 9:30 tomorrow-i can be reached at (289) 221-9665. thank you Kelly Sent from my iPhone > On Aug 5, 2021, at 9:29 AM, Christina Leo wr= ote: >=20 > =EF=BB=BF > Good morning Kelly, >=20 > I would be glad to assist you in setting up a re-assessment of care for bo= th your parents.=20 >=20 > When would be the best time for you? I am available today before 2pm or an= ytime tomorrow between 9am to 4:30pm.=20 >=20 > Please let me know the time and date that works best for you and we can go= from there.=20 >=20 > Sincerely, > Christina=20 >=20 >=20 >> On Thu, Aug 5, 2021 at 7:57 AM Timothy Thomas = wrote: >> Hi Kelly, >>=20 >> As Maria is out of the office for a few days I=E2=80=99ve cc=E2=80=99d ou= r care manager Christina Leo who can get working on this right away.=20 >>=20 >> Christina will be in touch this morning to set up a time to speak.=20 >>=20 >> Best, >> Tim >>=20 >>> On Wed, Aug 4, 2021 at 10:20 PM Kelly Leigh Casey wrote: >>> Hi Tim and Maria >>>=20 >>> Thank you for your patience with this. >>>=20 >>> We are ready to move forward to secure your staff support for both pare= nts. >>>=20 >>> I understand the next step is a re-assessment of needs. Please advise re= garding when you might be available to compete this. >>>=20 >>> We are looking for overnight support asap- from 9pm-8:30am; as well as t= wo weeks a month from 8:30-2:30pm. We may also need other hours- if our priv= ate providers are not sustainable.=20 >>>=20 >>> Thank you, >>>=20 >>> Kelly Casey >>>=20 >>>=20 >>>> On Aug 3, 2021, at 9:23 AM, Timothy Thomas w= rote: >>>>=20 >>>> Hi Kelly, >>>>=20 >>>> That's a very difficult number to pinpoint but I can give you a global a= verage. By pulling the data directly from our scheduling software I can tell= you that we turn over about 14% of our staff on a quarterly basis (3 months= ). This figure also includes clients that stop service which subsequently ca= n leave the employee without work. The figure also includes employees within= our staffing department (we replace personnel within facilities), which typ= ically has a higher turnover rate as the work is inconsistent.=20 >>>>=20 >>>> On our longerm 24/7 cases where the work is stable and full time for th= e employees I suspect our turnover rate would be less than 5% / quarter. Tha= t would equate to losing one employee per year on a 24/7 schedule. As I ment= ioned to you yesterday, it could take us a few weeks to finalize the team. =46rom= that point forward I would anticipate very little turnover. The better the w= ork environment and the more stable the work, the higher likelihood of retai= ning staff. They want what everyone wants, consistent good quality work.=20 >>>>=20 >>>> I hope this helps, >>>> Tim >>>>=20 >>>>>> On Mon, Aug 2, 2021 at 8:33 PM Kelly Leigh Casey wrote: >>>>>> Hi Tim, >>>>>>=20 >>>>>> Once last question-