--0000000000007e3a6a05c8cfe7e1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Kelly, I would be glad to assist you in setting up a re-assessment of care for both your parents. When would be the best time for you? I am available today before 2pm or anytime tomorrow between 9am to 4:30pm. Please let me know the time and date that works best for you and we can go from there. Sincerely, Christina On Thu, Aug 5, 2021 at 7:57 AM Timothy Thomas wrote: > Hi Kelly, > > As Maria is out of the office for a few days I=E2=80=99ve cc=E2=80=99d ou= r care manager > Christina Leo who can get working on this right away. > > Christina will be in touch this morning to set up a time to speak. > > Best, > Tim > > On Wed, Aug 4, 2021 at 10:20 PM Kelly Leigh Casey > wrote: > >> Hi Tim and Maria >> >> Thank you for your patience with this. >> >> We are ready to move forward to secure your staff support for both >> parents. >> >> I understand the next step is a re-assessment of needs. Please advise >> regarding when you might be available to compete this. >> >> We are looking for overnight support asap- from 9pm-8:30am; as well as >> two weeks a month from 8:30-2:30pm. We may also need other hours- if our >> private providers are not sustainable. >> >> Thank you, >> >> Kelly Casey >> >> >> On Aug 3, 2021, at 9:23 AM, Timothy Thomas >> wrote: >> >> Hi Kelly, >> >> That's a very difficult number to pinpoint but I can give you a global >> average. By pulling the data directly from our scheduling software I can >> tell you that we turn over about 14% of our staff on a quarterly basis (= 3 >> months). This figure also includes clients that stop service >> which subsequently can leave the employee without work. The figure also >> includes employees within our staffing department (we replace personnel >> within facilities), which typically has a higher turnover rate as the wo= rk >> is inconsistent. >> >> On our longerm 24/7 cases where the work is stable and full time for the >> employees I suspect our turnover rate would be less than 5% / quarter. T= hat >> would equate to losing one employee per year on a 24/7 schedule. As I >> mentioned to you yesterday, it could take us a few weeks to finalize the >> team. From that point forward I would anticipate very little turnover. T= he >> better the work environment and the more stable the work, the higher >> likelihood of retaining staff. They want what everyone wants, consistent >> good quality work. >> >> I hope this helps, >> Tim >> >> On Mon, Aug 2, 2021 at 8:33 PM Kelly Leigh Casey >> wrote: >> >>> Hi Tim, >>> >>> Once last question- what is your average retention rate for employees. >>> So how long can we expect, on average, each person remains with the fam= ily? >>> Thank you, >>> Kelly >> >> >> >> -- >> >> Timothy Thomas >> >> >> *Regional Director of Operations* >> Tel: 514.907.5065 | Fax: 514.221.4265 >> tt@homecareassistance.com | Homecareassistancemontreal.ca >> >> >>