--0000000000006414710627330008 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim and Brian, Spoke with Carol and she's just going to wait for the check in the mail from us and will transfer the funds from her personal account to the WHRA account. I offered her a $250 credit for the inconvenience which i will be creating and applying to their invoice this week. She advised to hold off on charging her for the remaining amount until she receives the check in the mail especially since the Postal service in CAD has gone on strike. Appreciate both of your guys' assistance Thank you, Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Mon, Nov 18, 2024 at 6:30=E2=80=AFAM Lito Delapena wrote: > Got it, let me give her a call to discuss. > > thank you, > > Lito Delapena > > Manager Customer Contact & Collections Center > * Please note my email has changed: * > lito.delapena@thekey.com > > 619-722-8561 Ext. 190013 > TheKey.com > [image: TheKey] > > > On Mon, Nov 18, 2024 at 6:27=E2=80=AFAM Timothy Thomas wr= ote: > >> I need her email address. If she is not set up for auto-deposit then we >> need to agree on a password. Perhaps, what month are we in? - Answer: >> november >> >> On Mon, Nov 18, 2024 at 9:06=E2=80=AFAM Lito Delapena >> wrote: >> >>> Morning Tim, >>> >>> Let me give her a call and confirm if we can complete an e-transfer. >>> What information would be required to complete the transfer? >>> >>> thank you, >>> >>> Lito Delapena >>> >>> Manager Customer Contact & Collections Center >>> * Please note my email has changed: * >>> lito.delapena@thekey.com >>> >>> 619-722-8561 Ext. 190013 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Mon, Nov 18, 2024 at 6:03=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Good morning, >>>> >>>> The only option would be to send an e-transfer. I'm not sure if Carol >>>> is ok with that. >>>> >>>> >>>> On Fri, Nov 15, 2024 at 2:01=E2=80=AFPM Lito Delapena >>>> wrote: >>>> >>>>> Hi Brian and Tim, >>>>> >>>>> Looping out Carol for the interim as i received confirmation from the >>>>> accounts payable team that they only sent out the refund check yester= day >>>>> 11/14/24 although the request from myself and our payments manager Li= sa >>>>> barker was to cut the check on 11/7/2024 and to expedite it to Carol = due to >>>>> the Mail strike that was expected to happen in Canada. >>>>> >>>>> I know Lisa previously advised we did not have the ability to transfe= r >>>>> the money back to the account on file but wanted to check with you tw= o if >>>>> you know of another account that can possibly be used to refund Carol= back >>>>> electronically? ill reach back out to Carol once confirmation is rece= ived >>>>> of another way we can pay out the refund >>>>> >>>>> thank you, >>>>> >>>>> Lito Delapena >>>>> >>>>> Manager Customer Contact & Collections Center