--000000000000afadc8062730c3f2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Got it, let me give her a call to discuss. thank you, Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Mon, Nov 18, 2024 at 6:27=E2=80=AFAM Timothy Thomas wrot= e: > I need her email address. If she is not set up for auto-deposit then we > need to agree on a password. Perhaps, what month are we in? - Answer: > november > > On Mon, Nov 18, 2024 at 9:06=E2=80=AFAM Lito Delapena > wrote: > >> Morning Tim, >> >> Let me give her a call and confirm if we can complete an e-transfer. Wha= t >> information would be required to complete the transfer? >> >> thank you, >> >> Lito Delapena >> >> Manager Customer Contact & Collections Center >> * Please note my email has changed: * >> lito.delapena@thekey.com >> >> 619-722-8561 Ext. 190013 >> TheKey.com >> [image: TheKey] >> >> >> On Mon, Nov 18, 2024 at 6:03=E2=80=AFAM Timothy Thomas w= rote: >> >>> Good morning, >>> >>> The only option would be to send an e-transfer. I'm not sure if Carol i= s >>> ok with that. >>> >>> >>> On Fri, Nov 15, 2024 at 2:01=E2=80=AFPM Lito Delapena >>> wrote: >>> >>>> Hi Brian and Tim, >>>> >>>> Looping out Carol for the interim as i received confirmation from the >>>> accounts payable team that they only sent out the refund check yesterd= ay >>>> 11/14/24 although the request from myself and our payments manager Lis= a >>>> barker was to cut the check on 11/7/2024 and to expedite it to Carol d= ue to >>>> the Mail strike that was expected to happen in Canada. >>>> >>>> I know Lisa previously advised we did not have the ability to transfer >>>> the money back to the account on file but wanted to check with you two= if >>>> you know of another account that can possibly be used to refund Carol = back >>>> electronically? ill reach back out to Carol once confirmation is recei= ved >>>> of another way we can pay out the refund >>>> >>>> thank you, >>>> >>>> Lito Delapena >>>> >>>> Manager Customer Contact & Collections Center >>>> * Please note my email has changed: * >>>> lito.delapena@thekey.com >>>> >>>> 619-722-8561 Ext. 190013 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Fri, Nov 15, 2024 at 6:47=E2=80=AFAM Carol Pawluk = wrote: >>>> >>>>> Hi Again Lito >>>>> >>>>> Given the Canadian Postal strike is there any way you can do the >>>>> following: >>>>> >>>>> - electronically deposit the $1517.55 back into the WRHA account >>>>> - debit Carol/ Jim account $1517.55 >>>>> - cancel the cheque for $1517.55 from the Key which is in snail mail >>>>> and which I would rip up whenever I receive it >>>>> >>>>> >>>>> This would make things so much easier and definitely less stressful >>>>> for me. >>>>> >>>>> I would really appreciate this. >>>>> Please advise >>>>> >>>>> Carol >>>>> Sent from my iPhone >>>>> >>>>> On Nov 15, 2024, at 8:25=