--000000000000bccb1005e2f89e93 Content-Type: multipart/alternative; boundary="000000000000bccb0e05e2f89e91" --000000000000bccb0e05e2f89e91 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Irin and Sandra, I am just following up on this text from Norma Ueda (see below). I know Irin and I spoke with her about this a few times already, but if you look at her unicom messages (attached), the app is showing her that she got paid for 5hrs or 5.25hrs only -- not sure why, when her shifts are 9.5hrs or 10hrs with client#11780. This has been an ongoing issue since she returned from vacation in May 2022. I do not have access to her Ceridian information to see if she's getting paid the full amount, and it's only the Mavencare app that is showing the incorrect amount. The bookings in the Mavencare portal are correct to her schedule. Weekly her hours should be 52.50 hours: - *Mondays* =3D 11am to 3pm with EK. - *Tuesdays/Sundays* =3D 9:30pm to 7:30am with AC. - *Wednesdays/Thursdays/Fridays/Saturdays* =3D 9:30pm to 7am with AC. **Note: Sun June 19th she worked 9:30pm to 8am.* I've filed a JIRA already with Mavencare, and it's currently "under investigation." Would you be able to look into this? Best, Taneshia ---------- Forwarded message --------- From: 'Mavencare' via MavenCare Distro List Date: Mon, Jul 4, 2022 at 6:44 AM Subject: New After Hours Unicom Message Received To: Connected Home Care New Unicom Message Received Name: Norma Ueda Phone Number: 4164339583 Time: 06:44AM 1 Message: Good morning taneshia At 6:13 in the morning my apps schedule was change to ester I can not time out and do the task There's discrepancy again on my salary June 19 my salary $105.00 I work the whole night June 26 $100.00 I work the whole night I complained to you You said payroll is the job of Irin I talked to Irin she said scheduling that is your job I don't know what to do because I don't who is the right person to talk with Starting next week I don't want to work Saturday and Sunday to andre because I don't get paid I will work Monday to Friday to andre Wednesday Friday and Saturday morning I will leave 7:00 am If you don't give me the new shift or cancel me to all my schedules I'm going to report this issue and my concern to the department of labor We need to talk Thanks Norma ueda Take me there support@mavencare.com | 1-800-856-2836 =C2=A9 2022 Mavencare --=20 *Taneshia Persaud*, RPN, GCP General Manager, Toronto Home Care Assistance (HCA) & Mavencare 416-855-2333 *Please note my email has changed:* Taneshia.Persaud@TheKey.com [image: TheKey] --000000000000bccb0e05e2f89e91 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning=C2=A0Irin and Sandra, = I am just following up on this text from Norma Ueda (see= below).=C2=A0 I know Irin and I spoke with her about thi= s a few times already, but if you look at her unicom messages (attached), t= he app is showing her that she got paid