--00000000000038373105e2f91918 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi all, I just had a look in Ceridian and for the last pay period she was paid: 85 hours ($1692.00) plus 10.25 live in hours ($205.41). @Irin Eva Can you cross reference the payroll date with the Mavencare schedule to see if there is any issue there? Thank you! Sandra Daoust *Finance Manager - Canada* Tel: 514.907.5065 | Fax: 514.221.4265 sdaoust@homecareassistance.com | Homecareassistancemontreal.ca On Mon, Jul 4, 2022 at 6:58 AM Taneshia Persaud wrote: > Good morning Irin and Sandra, > > I am just following up on this text from Norma Ueda (see below). > > I know Irin and I spoke with her about this a few times already, but if > you look at her unicom messages (attached), the app is showing her that s= he > got paid for 5hrs or 5.25hrs only -- not sure why, when her shifts are > 9.5hrs or 10hrs with client#11780. This has been an ongoing issue since s= he > returned from vacation in May 2022. I do not have access to her Ceridian > information to see if she's getting paid the full amount, and it's only t= he > Mavencare app that is showing the incorrect amount. > > The bookings in the Mavencare portal are correct to her schedule. Weekly > her hours should be 52.50 hours: > > > - *Mondays* =3D 11am to 3pm with EK. > - *Tuesdays/Sundays* =3D 9:30pm to 7:30am with AC. > - *Wednesdays/Thursdays/Fridays/Saturdays* =3D 9:30pm to 7am with AC. > > **Note: Sun June 19th she worked 9:30pm to 8am.* > > I've filed a JIRA already with Mavencare, and it's currently "under > investigation." > > Would you be able to look into this? > > Best, > > Taneshia > > ---------- Forwarded message --------- > From: 'Mavencare' via MavenCare Distro List > Date: Mon, Jul 4, 2022 at 6:44 AM > Subject: New After Hours Unicom Message Received > To: > > > Connected Home Care > > New Unicom Message Received Name: Norma Ueda Phone Number: 4164339583 > Time: 06:44AM 1 Message: Good morning taneshia At 6:13 in the morning my > apps schedule was change to ester I can not time out and do the task > There's discrepancy again on my salary June 19 my salary $105.00 I work t= he > whole night June 26 $100.00 I work the whole night I complained to you Yo= u > said payroll is the job of Irin I talked to Irin she said scheduling that > is your job I don't know what to do because I don't who is the right pers= on > to talk with Starting next week I don't want to work Saturday and Sunday = to > andre because I don't get paid I will work Monday to Friday to andre > Wednesday Friday and Saturday morning I will leave 7:00 am If you don't > give me the new shift or cancel me to all my schedules I'm going to repor= t > this issue and my concern to the department of labor We need to talk Than= ks > Norma ueda > > Take me there > > support@mavencare.com | 1-800-856-2836 > > =C2=A9 2022 Mavencare > > > -- > > *Taneshia Persaud*, RPN, GCP > General Manager, Toronto > Home Care Assistance