Re: Billing Error - [#492522]

From
Sumira Suthesan <billing@thekey.com>
To
pamela.luarte@thekey.com
CC
claudia.vasquez@thekey.com, billing@thekey.com, tt@thekey.com, germaine.daniels@thekey.com, canadapayroll@thekey.com, cpatel@thekey.com, vashon.palloo@thekey.com
Date
Wed, 04 Oct 2023 17:00:50 +0000
Folder
INBOX
----==_mimepart_651d9a42d3577_1c02ae502f2d3184176193d Content-Type: multipart/alternative; boundary="--==_mimepart_651d9a42d3233_1c02ae502f2d31841761834"; charset=UTF-8 Content-Transfer-Encoding: 7bit ----==_mimepart_651d9a42d3233_1c02ae502f2d31841761834 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Everyone, =E2=80=8B Please see attached revised invoice 6151 (Septe= mber 1-15) and invoice 6150 (September 16-30) For invoice 6151, the S= eptember 15 shift was removed and September 14 (caregiver Harnoor) was bi= lled for 12 hours (September 13 (3 hours) and September 14 (9 hours)). = Please note that I was only able to change the billable hours and = not the end time for September 14th (it should state 9am instead of 11:59= pm as the end time). If the end time needs to be changed on the invoi= ce, we need to create a new shift that is billable only. Thanks,=C2=A0= Sumira Suthesan = = On Wed, 4 Oct at 10:07 AM , Timothy Thomas wrote: I believe you can't as the shifts are now fi= nalized = = = On Wed, Oct 4, 2023 at 11:52=E2=80=AFAM Sumira Suthesan wrote: = = = = = Hi=C2=A0Pam,=C2=A0 = = Hi Claudia, = =E2=80=8B = = Do you know how I can edit the end time on September 14 from 11:59pm to = 9am? = =E2=80=8B = = It won't edit it in clearcare. = =E2=80=8B = = = = = Thanks,=C2=A0 = = Sumira Suthesan = = = = = = On Wed, 4 Oct at 7:59 AM , Timothy Thomas wrote: = @Chandani Patel=C2=A0can work with you to get the caregiver to sign. = Thanks Germaine! = = = = On Tue, Oct 3, 2023 at 7:46=E2=80=AFPM Germaine Daniels wrote: = = = Hi Tim, = I will work with Irin to recoup the funds. However, we will need the CG = to sign the Wage Agreement. Who should we send the agreement=C2=A0to? = Germaine Daniels = = Payroll Director=C2=A0 germaine.daniels@thekey.com = Phone: 562-784-1800 = = = TheKey.com = = = = = = = On Tue, Oct 3, 2023 at 12:41=E2=80=AFPM Timothy Thomas w= rote: = = = adding in=C2=A0@Germaine Daniels=C2=A0to assist with the overpayment of = Harnoor Kaur.=C2=A0 = Claudia, why was=C2=A0Diane Wittmier overcharged exactly? was it a rate = issue or a shift issue? = = = On Tue, Oct 3, 2023 at 3:30=E2=80=AFPM Claudia Vasquez wrote: = = = Hi Tim,=C2=A0 = Invoice from Sept 1-15th client was over charged $1,501.50 and CG Harnoo= r Kaur was overpaid $867.00 (39 hrs).=C2=A0 = = Invoice: Sept 16-30th Client has been overbilled by $1,848.00 = = Please let us know if there is anything else we can do on our end.=C2=A0= = = Thank you,=C2=A0 = = Claudia=C2=A0 = = = On Tue, Oct 3, 2023 at 11:49=E2=80=AFAM Timothy Thomas w= rote: = = = Pam / Claudia can you provide us with the specific details of the overch= arge and overpay? How many hours?=C2=A0 = Thanks=C2=A0 = = = On Tue, Oct 3, 2023 at 2:30=E2=80=AFPM Pamela Luarte wrote: = = = Good afternoon,=C2=A0 = It was brought=C2=A0to our attention while going through billing for Win= nipeg that a significant error occurred for the dates of September 13 - 1= 8, 2023.=C2=A0 This will heavily i

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