--00000000000073534d06173f70bd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Oh, yes. We will only use the email to notify them that we are switching to Versapay for now. I am going to set some time for the group to discuss this situation with the upcoming integration to Versapay. On Mon, Apr 29, 2024 at 9:43=E2=80=AFAM Cheryl Cartwright wrote: > Hi Alyson, > > We are still working with the billing department on this as it's a > complicated process for them. The entity is looking for a consolidated bi= ll > at the end of each month which isn't easy for the billing department to d= o. > > makress@regionofwaterloo.ca is the email address associated with the > account but if we attach it to each client then she will receive 50 > invoices a week which they don't want. > > Cheryl > > On Mon, Apr 29, 2024 at 12:42=E2=80=AFPM Alyson Rohane > wrote: > >> Thank you for the information, Cheryl. Do you have the email address for >> the entity that is responsible for paying for Waterloo? >> >> >> >> On Mon, Apr 29, 2024 at 8:40=E2=80=AFAM Cheryl Cartwright >> wrote: >> >>> The Waterloo clients are missing emails on purpose as they are not to >>> receive invoices from TheKey. They are part of a government program and= do >>> not receive bills. Their bills are paid by one entity and the invoices = go >>> there. >>> >>> I will take a look at the Oakville one. >>> >>> Thanks, >>> >>> Cheryl >>> >>> >>> On Thu, Apr 25, 2024 at 12:30=E2=80=AFPM Alyson Rohane >>> wrote: >>> >>>> Hello, Leaders - >>>> >>>> >>>> >>>> The integration of the five Canada locations (Montreal, Oakville, >>>> Vancouver, Waterloo, and Winnipeg) from Clearcare to Versapay has been >>>> completed. We have extracted the respective lists from Versapay for ea= ch of >>>> you to review and verify the accuracy of your location data. Attached = is a >>>> PDF illustrating an example of a customer setup in ClearCare and how t= he >>>> information has transitioned into Versapay. >>>> >>>> - If there is a =E2=80=9CPayer=E2=80=9D contact marked in ClearCare= , this is the >>>> email invoices and statements will be sent to. >>>> >>>> >>>> - If the =E2=80=9CPayer=E2=80=9D has no email, but has an address l= isted, we will >>>> mail invoices/statements to that address. >>>> >>>> >>>> - If there is no =E2=80=9CPayer=E2=80=9D on file, invoices and stat= ements will be >>>> sent to the Email listed in the Customer Profile. >>>> >>>> >>>> - If the Customer has no email, but has an address listed, we will >>>> mail invoices/statements. >>>> >>>> *The Payer/Client should be marked based on who signed the CCA*, the >>>> person who accepted financial responsibility must receive invoice copi= es. >>>> If additional contacts should receive invoices, check the =E2=80=9CEma= il Invoices=E2=80=9D >>>> box in the Contact record for that respective contact. >>>> >>>> - Email Invoice Contacts are added once, when the client is newly >>>> activated. If you adjust those after the star