--0000000000000dfc1206173ef3df Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Alyson, We are still working with the billing department on this as it's a complicated process for them. The entity is looking for a consolidated bill at the end of each month which isn't easy for the billing department to do. makress@regionofwaterloo.ca is the email address associated with the account but if we attach it to each client then she will receive 50 invoices a week which they don't want. Cheryl On Mon, Apr 29, 2024 at 12:42=E2=80=AFPM Alyson Rohane wrote: > Thank you for the information, Cheryl. Do you have the email address for > the entity that is responsible for paying for Waterloo? > > > > On Mon, Apr 29, 2024 at 8:40=E2=80=AFAM Cheryl Cartwright > wrote: > >> The Waterloo clients are missing emails on purpose as they are not to >> receive invoices from TheKey. They are part of a government program and = do >> not receive bills. Their bills are paid by one entity and the invoices g= o >> there. >> >> I will take a look at the Oakville one. >> >> Thanks, >> >> Cheryl >> >> >> On Thu, Apr 25, 2024 at 12:30=E2=80=AFPM Alyson Rohane >> wrote: >> >>> Hello, Leaders - >>> >>> >>> >>> The integration of the five Canada locations (Montreal, Oakville, >>> Vancouver, Waterloo, and Winnipeg) from Clearcare to Versapay has been >>> completed. We have extracted the respective lists from Versapay for eac= h of >>> you to review and verify the accuracy of your location data. Attached i= s a >>> PDF illustrating an example of a customer setup in ClearCare and how th= e >>> information has transitioned into Versapay. >>> >>> - If there is a =E2=80=9CPayer=E2=80=9D contact marked in ClearCare,= this is the >>> email invoices and statements will be sent to. >>> >>> >>> - If the =E2=80=9CPayer=E2=80=9D has no email, but has an address li= sted, we will >>> mail invoices/statements to that address. >>> >>> >>> - If there is no =E2=80=9CPayer=E2=80=9D on file, invoices and state= ments will be >>> sent to the Email listed in the Customer Profile. >>> >>> >>> - If the Customer has no email, but has an address listed, we will >>> mail invoices/statements. >>> >>> *The Payer/Client should be marked based on who signed the CCA*, the >>> person who accepted financial responsibility must receive invoice copie= s. >>> If additional contacts should receive invoices, check the =E2=80=9CEmai= l Invoices=E2=80=9D >>> box in the Contact record for that respective contact. >>> >>> - Email Invoice Contacts are added once, when the client is newly >>> activated. If you adjust those after the start of care, email >>> Billing@TheKey.com to notify us so we can add those for you later in >>> the client lifecycle. >>> - NO other contacts will be added to Versapay. >>> >>> If there are accounts requiring updates (updates to the email address o= r >>> address), please add them today and these adjustments will be reflected= in >>> Versapay following the nig