--000000000000be9350063879f998 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All, I don=E2=80=99t have access to the markets individual clear care. The GM wo= uld have to do it. Let me know if I can help with anything else. Cheryl On Thu, Jun 26, 2025 at 10:58=E2=80=AFAM DeAnna Brown wrote: > Hi Cheryl, > > Thank you for the update on this client. > > Since services have ended, please deactivate the client=E2=80=99s profile= in > WellSky. Erea=E2=80=99unuh cannot close the matter until this is done and= will > continue following up until either the profile is deactivated or all > compliance items are complete. > > As a reminder, TheKey is billed monthly for each active profile, so timel= y > deactivation helps avoid unnecessary costs. > > Missing documentation puts us at serious risk in the event of an audit, > and as you know, it=E2=80=99s much harder to collect once a client is no = longer > active. So if you receive documents with signatures that do not belong to > the payor, if you could please get them revised or get POA documents ahea= d > of the start of care, that would be incredibly helpful in ensuring > compliance. > > Thanks for all of your help! > *DeAnna Brown* > Finance Onboarding Analyst III | TheKey > > deanna.brown@thekey.com > > > > > > On Tue, Jun 24, 2025 at 8:53=E2=80=AFAM Erea=E2=80=99unah Thomas > wrote: > >> Good Day! >> >> Could someone please deactivate Sam Greenberg=E2=80=99s ClearCare profil= e? If >> deactivation is not possible, we=E2=80=99ll need a power of attorney or = an updated >> payment authorization form that meets compliance requirements. >> >> Kind Regards, >> >> *Ereaunah Thomas * >> *Email: *ltci@thekey.com >> *PH:* 855-205-8007 >> *Fax:* 813-693-5625 >> >> 1116984:611100 >> > --000000000000be9350063879f998 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All, I don=E2=80=99t have access to the markets individual clear care. The GM = would have to do it.=C2=A0 Let me know if I can help with anything else.=C2=A0 Cheryl=C2=A0 On Th= u, Jun 26, 2025 at 10:58=E2=80=AFAM DeAnna Brown < deanna.brown@thekey.com > wrote: Hi Cheryl, Thank yo= u for the update on this client. Since services have ended, please de= activate the client=E2=80=99s profile in WellSky. Erea=E2=80=99unuh cannot = close the matter until this is done and will continue following up until ei= ther the profile is deactivated or all compliance items are complete. As a reminder, TheKey is billed monthly for each active profile, so timely= deactivation helps avoid unnecessary costs. Missing documentation pu= ts us at serious risk in the event of an audit, and as you know, it=E2=80= =99s much harder to collect once a client is no longer active. So if you re= ceive=C2=A0documents with signatures that do not belong to the payor, if yo= u could please=C2=A0get them revised or get POA documents ahead of the star= t of care, that would be incredibly=C2=A0helpful=C2=A