--0000000000000334d6063879f330 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl, Thank you for the update on this client. Since services have ended, please deactivate the client=E2=80=99s profile i= n WellSky. Erea=E2=80=99unuh cannot close the matter until this is done and w= ill continue following up until either the profile is deactivated or all compliance items are complete. As a reminder, TheKey is billed monthly for each active profile, so timely deactivation helps avoid unnecessary costs. Missing documentation puts us at serious risk in the event of an audit, and as you know, it=E2=80=99s much harder to collect once a client is no longer= active. So if you receive documents with signatures that do not belong to the payor, if you could please get them revised or get POA documents ahead of the start of care, that would be incredibly helpful in ensuring compliance. Thanks for all of your help! *DeAnna Brown* Finance Onboarding Analyst III | TheKey deanna.brown@thekey.com On Tue, Jun 24, 2025 at 8:53=E2=80=AFAM Erea=E2=80=99unah Thomas wrote: > Good Day! > > Could someone please deactivate Sam Greenberg=E2=80=99s ClearCare profile= ? If > deactivation is not possible, we=E2=80=99ll need a power of attorney or a= n updated > payment authorization form that meets compliance requirements. > > Kind Regards, > > *Ereaunah Thomas * > *Email: *ltci@thekey.com > *PH:* 855-205-8007 > *Fax:* 813-693-5625 > > 1116984:611100 > --0000000000000334d6063879f330 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl, Thank you for the update on this = client. Since services have ended, please deactivate the client=E2=80= =99s profile in WellSky. Erea=E2=80=99unuh cannot close the matter until th= is is done and will continue following up until either the profile is deact= ivated or all compliance items are complete. As a reminder, TheKey is= billed monthly for each active profile, so timely deactivation helps avoid= unnecessary costs. Missing documentation puts us at serious risk in = the event of an audit, and as you know, it=E2=80=99s much harder to collect= once a client is no longer active. So if you receive=C2=A0documents with s= ignatures that do not belong to the payor, if you could please=C2=A0get the= m revised or get POA documents ahead of the start of care, that would be in= credibly=C2=A0helpful=C2=A0in ensuring compliance. Thanks for all of = your help! DeAnna Brown Finance Onboar= ding Analyst III =C2=A0 | TheKey =C2=A0 deanna.brown@thekey.com On Tue, Jun 24, 2025= at 8:53=E2=80=AFAM Erea=E2=80=99unah Thomas < clientservice@thekey.com > wrote: <div sty