This is a multipart message in MIME format. ------=_NextPart_000_0774_01DA26BD.EDE34560 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Since those invoices are not paid now the only thing, I can do is create = a spreadsheet. Which is why I am sending the spreadsheet. I do have = payment dates on it, but all the payments say check, but I know that = isn=E2=80=99t how they were paid. We are having problems getting into = Converge right now. I am in the process of trying to fix that. I do know = the $4447.65 was from the daughter=E2=80=99s credit card. =20 Unfortunately, there isn=E2=80=99t much more I can provide right now.=20 =20 From: Sharon Speirs =20 Sent: Monday, December 4, 2023 2:11 PM To: lisa.barker@thekey.com Cc: Carolina Orosa ; Timothy Thomas ; = brian.fialko@thekey.com; Bridget Peppers ; = Daniel Barakat Subject: Re: Anne Kober =20 Thank you for taking the time with this Lisa and it makes sense to me = but I really need something that clearly shows all the invoices paid and = how they were paid, then the invoices that were refunded and will = clearly show that they were not paid from any other account ( he is = saying that other accounts were debited) - is there some kind of = statement that will break it all down as everything in clear care is not = making sense. Let me know Sharon =20 On Mon, Dec 4, 2023 at 7:55=E2=80=AFAM > wrote: Good Morning everyone, =20 I apologize for the delay I have investigated the issue on this client = and attached a spreadsheet of what I can tell happened.=20 =20 It looks like in September we received $3719.10 in payments which we = refunded on 10/19/2023 per a request from Roxanne in ticket 532377. I = cannot tell if we did a refund on our end, I did attempt to pull it up, = but I couldn=E2=80=99t find a refund anywhere for this amount in = Bambora. If you would like I can have someone on my team research this = further. They have used this system a little more than I have.=20 =20 I can see that we did a payment on 10/20/2023 for $4,446.75 that we = refunded on 11/7/2023 per Ticket#541109 raised by the daughter.=20 =20 Currently the account has a total due of $8246.70 unless we have some = checks in transit that we have not received yet.=20 =20 Take a look at the spreadsheet and let me know if you have any questions = or would like me to look into this further.=20 =20 Thank you,=20 =20 =20 Lisa Barker=20 Manager, Accounts Receivable lisa.barker@thekey.com =20 =20 =20 =20 ------=_NextPart_000_0774_01DA26BD.EDE34560 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Since those invoices are not = paid now the only thing, I can do is create a spreadsheet. Which