--000000000000ca277c060bb4b87d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for taking the time with this Lisa and it makes sense to me but I really need something that clearly shows all the invoices paid and how they were paid, then the invoices that were refunded and will clearly show that they were not paid from any other account ( he is saying that other accounts were debited) - is there some kind of statement that will break it all down as everything in clear care is not making sense. Let me know Sharon On Mon, Dec 4, 2023 at 7:55=E2=80=AFAM wrote: > Good Morning everyone, > > > > I apologize for the delay I have investigated the issue on this client an= d > attached a spreadsheet of what I can tell happened. > > > > It looks like in September we received $3719.10 in payments which we > refunded on 10/19/2023 per a request from Roxanne in ticket 532377. I > cannot tell if we did a refund on our end, I did attempt to pull it up, b= ut > I couldn=E2=80=99t find a refund anywhere for this amount in Bambora. If = you would > like I can have someone on my team research this further. They have used > this system a little more than I have. > > > > I can see that we did a payment on 10/20/2023 for $4,446.75 that we > refunded on 11/7/2023 per Ticket#541109 raised by the daughter. > > > > Currently the account has a total due of $8246.70 unless we have some > checks in transit that we have not received yet. > > > > Take a look at the spreadsheet and let me know if you have any questions > or would like me to look into this further. > > > > Thank you, > > > > > > *Lisa Barker* > > Manager, Accounts Receivable > > lisa.barker@thekey.com > > [image: TheKey] > > > > > --000000000000ca277c060bb4b87d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for taking the time with this Lisa and it makes = sense to me but I really need something that clearly shows all the invoices= paid and how they were paid, then the invoices that were refunded and will= clearly show that they were not paid from any other account ( he is saying= that other accounts=C2=A0were debited) - is there some kind of statement t= hat will break it all down as everything in clear care is not making sense.= Let me know Sharon On Mon, Dec 4, 2023 at 7:55=E2=80=AF= AM < lisa.barker@thekey.com = > wrote: Good Morning everyone, =C2=A0 I apologize for the delay= I have investigated the issue on this client and attached a spreadsheet of= what I can tell happened. = =C2=A0 It looks like in September we recei= ved $3719.10 in payments which we refunded on 10/19/2023 per a request from= Roxanne in ticket 532377. I cannot tell if we did a refund on our end, I d= id attempt to pull it up, but I couldn=E2=80=99t find a refund anywhere for= this amount in Bambora. If you would like I can have someone on my team re= search this further. They have used this system a little more than I have. = =C2=A0 I can