--0000000000009b68a205e4e09777 Content-Type: text/plain; charset="UTF-8" Will do! On Thu., Jul. 28, 2022, 1:39 p.m. Ali Malik, wrote: > Hey Cheryl, > > That would be great if you can reach out as well, thank you. I will > continue to also call the client. Will let you know if I get a hold of them. > > > thank you, > > On Thu, Jul 28, 2022 at 11:59 AM Cheryl Cartwright > wrote: > >> Hi Ali, >> >> Thanks for the update. Historically we haven't had an issue with Baker, >> would you like me to try reaching out and seeing I can connect? I think we >> may have to suspend services if we can't get him on the phone. >> >> Let me know if you want me to reach out to James Baker >> >> Cheryl >> >> On Thu, Jul 28, 2022 at 12:48 PM Ali Malik wrote: >> >>> Goodmorning guys, >>> >>> There are 2 clients that have huge outstanding amounts with us. >>> >>> Anna Jeffrey: $84k >>> Steven Baker: $47k >>> >>> *For Anna Jeffrey:* good news, I got the clients banking info & put >>> through the full outstanding balance on our 3rd party system. It went >>> through but still in process and will know next week if it has settled. >>> >>> *For Steven Baker:* Still working on this, I had called the client >>> multiple times and emailed them letting them know we need to get this paid >>> off as soon as possible or we will need to add interest and or late fees >>> with service interruption. I'm going to try my best to get a hold of the >>> client and get them to pay the outstanding balance. If I cannot get a hold >>> of the client, I will get on meeting with Cheryl and Sandra to discuss how >>> we are going to proceed. This client is on online banking, they send money >>> straight to our bank. I'm going to try and get their banking details to put >>> the full balance through. >>> >>> Will keep you posted! >>> >>> Warm regards, >>> -- >>> *Ali Malik* >>> Manager - Financial Operations >>> >>> >> >> -- >> *Cheryl Cartwright* >> Director of Care >> Home Care Assistance >> Office: 416-488-8777 >> Toronto, ON (EST) >> torontohomecareassistance.ca >> --- >> Read Our Testimonials >> Join Our Newsletter >> >> We Are Hiring! >> >> >> Champions of Longevity >> ccartwright@homecareassistance.com >> > > > -- > *Ali Malik* > Manager - Financial Operations > > --0000000000009b68a205e4e09777 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Will do!=C2=A0 On Thu., Jul. 28, 2022, 1:39 p.m. Ali Malik= , < ali.malik@thekey.com > = wrote: Hey Cheryl,= That would be great if you can reach out as well, thank= you. I will continue to also call the client. Will let you know if I get a= hold of them. thank you, On T= hu, Jul 28, 2022 at 11:59 AM Cheryl Cartwright < ccartwright@thekey.c= om > wrote: Hi Ali, Thanks=C2=A0for the update. H= istorically we haven't had an issue with Baker, would you like me to tr= y reaching out and seeing I can connect? I think we may have to suspend ser= vices if we can't get him on the phone.=C2=A0 = Let me know if you