--0000000000002270ac05e4e02f7c Content-Type: text/plain; charset="UTF-8" Hey Cheryl, That would be great if you can reach out as well, thank you. I will continue to also call the client. Will let you know if I get a hold of them. thank you, On Thu, Jul 28, 2022 at 11:59 AM Cheryl Cartwright wrote: > Hi Ali, > > Thanks for the update. Historically we haven't had an issue with Baker, > would you like me to try reaching out and seeing I can connect? I think we > may have to suspend services if we can't get him on the phone. > > Let me know if you want me to reach out to James Baker > > Cheryl > > On Thu, Jul 28, 2022 at 12:48 PM Ali Malik wrote: > >> Goodmorning guys, >> >> There are 2 clients that have huge outstanding amounts with us. >> >> Anna Jeffrey: $84k >> Steven Baker: $47k >> >> *For Anna Jeffrey:* good news, I got the clients banking info & put >> through the full outstanding balance on our 3rd party system. It went >> through but still in process and will know next week if it has settled. >> >> *For Steven Baker:* Still working on this, I had called the client >> multiple times and emailed them letting them know we need to get this paid >> off as soon as possible or we will need to add interest and or late fees >> with service interruption. I'm going to try my best to get a hold of the >> client and get them to pay the outstanding balance. If I cannot get a hold >> of the client, I will get on meeting with Cheryl and Sandra to discuss how >> we are going to proceed. This client is on online banking, they send money >> straight to our bank. I'm going to try and get their banking details to put >> the full balance through. >> >> Will keep you posted! >> >> Warm regards, >> -- >> *Ali Malik* >> Manager - Financial Operations >> >> > > -- > *Cheryl Cartwright* > Director of Care > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > > Champions of Longevity > ccartwright@homecareassistance.com > -- *Ali Malik* Manager - Financial Operations --0000000000002270ac05e4e02f7c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Cheryl, That would be great if you = can reach out as well, thank you. I will continue to also call the client. = Will let you know if I get a hold of them. thank you, On Thu, Jul 28, 2022 at 11:59 AM Cheryl Cartwright = < ccartwright@thekey.com >= ; wrote: Hi Ali, Thanks=C2=A0for the update. Historical= ly we haven't had an issue with Baker, would you like me to try reachin= g out and seeing I can connect? I think we may have to suspend services if = we can't get him on the phone.=C2=A0 Let me kn= ow if you want me to reach out to James Baker Cher= yl On Thu, Jul 28, 2022 at 12:48 PM Ali Malik < ali.malik@thekey.com > wrote: = Goodmorning guys, There are 2 clients that have huge out= standing amounts with us. Anna Jeffrey: $84k Steven Baker: $47k For An