This is a multipart message in MIME format. ------=_NextPart_000_0383_01D9B87A.848219E0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0384_01D9B87A.848240F0" ------=_NextPart_001_0384_01D9B87A.848240F0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Melissa =20 Sounds like there is a concern w/Sumiras actions thus far. Can you = please recap or help me understand what you asked her to do and the = history behind this one so I can validate she followed those = instructions and took the appropriate steps? =20 Thank you- =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding =20 TheKey =20 =20 =20 From: Melissa Caltagirone =20 Sent: Friday, July 14, 2023 7:34 AM To: Elizabeth Clark Subject: Pauline Lewis =20 Hello Elizabeth,Tim Thomas told me I should touch base with you = regarding a clients invoice,Pauline Lewis. I have explained to Sumira = what needs to be done in regards to the invoice and reimbursement to the = client Donna. At this point we ask that you touch base with Sumira and = then give the client a call to explain the invoices and actions taken to = resolve the issue. If you have any questions please let me know. Thank = you=20 Melissa Caltagirone =20 Staffing Manager =20 514 907 5065 =20 TheKey.ca =20 =20 ------=_NextPart_001_0384_01D9B87A.848240F0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Hello Melissa Sounds like = there is a concern w/Sumiras actions thus far. Can you please recap or = help me understand what you asked her to do and the history behind this = one so I can validate she followed those instructions and took the = appropriate steps? Thank = you- Elizabeth Clark Director, CI & = Transformation Long Term Care Insurance, = Onboarding TheKey <