--0000000000002b36060600af29b5 Content-Type: multipart/alternative; boundary="0000000000002b36050600af29b4" --0000000000002b36050600af29b4 Content-Type: text/plain; charset="UTF-8" Hello Elizabeth, no I have no concerns with Sumira actions. Montreal had there regular AM meeting and Timothy suggested you handle the situation directly with the payer. The payer, Donna wants a credit back from our company since the caregiver Celestina , left some of her shifts early. I believe Sumira took care of the invoices but now Donna is confused about her refunds and invoices since there was a lot of back and forth. The hours she should have been charged are as follows: June 20: 4:15 pm to 10 pm (invoice 49068) June 25: 4 pm to 9:45 pm (49068) June 27: 4:30 to 10 pm (49167) July 2: 4pm to 10pm (49167) July 4: 4pm to 10:30pm (49258) Thanks team ! On Mon, Jul 17, 2023, 9:47 a.m. wrote: > Hello Melissa > > > > Sounds like there is a concern w/Sumiras actions thus far. Can you please > recap or help me understand what you asked her to do and the history behind > this one so I can validate she followed those instructions and took the > appropriate steps? > > > > Thank you- > > > > Elizabeth Clark > > *Director, CI & Transformation* > > *Long Term Care Insurance, Onboarding* > > > > *TheKey* > > > > > > > > *From:* Melissa Caltagirone > *Sent:* Friday, July 14, 2023 7:34 AM > *To:* Elizabeth Clark > *Subject:* Pauline Lewis > > > > Hello Elizabeth,Tim Thomas told me I should touch base with you regarding > a clients invoice,Pauline Lewis. I have explained to Sumira what needs to > be done in regards to the invoice and reimbursement to the client Donna. At > this point we ask that you touch base with Sumira and then give the client > a call to explain the invoices and actions taken to resolve the issue. If > you have any questions please let me know. Thank you > > *Melissa Caltagirone* > > > > Staffing Manager > > > > 514 907 5065 > > > > *TheKey.ca* > > > > [image: Image removed by sender. TheKey] > > > --0000000000002b36050600af29b4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Elizabeth, no I have no concerns with Sumira a= ctions.=C2=A0 Montreal had there regular AM meeting = and Timothy suggested you handle the situation directly with the payer. The= payer, Donna wants a credit back from our company since the caregiver Cele= stina , left some of her shifts early. I believe Sumira took care of the in= voices but now Donna is confused about her refunds and invoices since there= was a lot of back and forth.=C2=A0 The hours she should h= ave been charged are as follows: June 20: 4:15 pm to 10 pm (invoice 49068) June 25: 4 pm to 9:45 pm (49068) June 27: 4:30 to 10 pm (49167) July 2: 4pm to 10= pm (49167) July 4: 4pm to 10:30pm (49258) Thanks= team !=C2=A0 On Mon, Jul 17, 2023, 9:47 a.m. < eclark@thekey.com > wrote: Hello Melissa =C2=A0 Sounds like there = is a concern w/Sumiras actions thus far. Can you please recap o