--000000000000940dca05ec6d7a8d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I think that sounds perfect, very thoughtful and customer centric. Thank you! I will allow you to take the lead from here and will only communicate to Robert to be expecting your call. Thanks again! On Tue, Nov 1, 2022 at 12:06 PM Cheryl Cartwright wrote: > We really value everyone's business and certainly would love to care for > Doreen again should the chance arise so perhaps I could reach out and off= er > a credit on the one day we know we let him down. This also brings the > conversation back to the local office where I think he will be more > reasonable and not try and take advantage of what he now sees as a large > company. That said, if you feel the communication should come from you th= en > I totally understand. > > -C > > On Tue, Nov 1, 2022 at 3:51 PM Keri Thrush wrote: > >> Thank you, Cheryl! I really appreciate the details. As mentioned, we >> support you and the team 100% on what you feel is appropriate. To close = the >> loop, how would you like to proceed and who do you feel should communica= te? >> >> On Tue, Nov 1, 2022 at 11:44 AM Cheryl Cartwright >> wrote: >> >>> Hi Keri, >>> >>> We started care in an emergency situation for him and were not only >>> super responsive but also all the caregivers except one were a good mat= ch. >>> We literally only had care for a week and never even had a chance to ge= t a >>> rhythm going. They really liked Diane who worked almost every shift and >>> have said to us how happy they were with our care. >>> >>> He hasn't been happy at all with the facility Doreen is in either and I >>> honestly feel that no one will be able to make him happy until the stre= ss >>> of this situation is resolved. I really don't believe any amount should= be >>> discounted aside from maybe that very first shift where he was unhappy = with >>> the caregiver but again, it was a last minute and emergency start. >>> >>> Just my thoughts, >>> >>> Cheryl >>> >>> On Tue., Nov. 1, 2022, 3:24 p.m. Keri Thrush, >>> wrote: >>> >>>> Hi, Cheryl. >>>> >>>> No need to apologize! Just to confirm, I was hoping to receive >>>> information on the details provided below... >>>> >>>> >>>> - Lastly, this morning I received the email below from Robert. We >>>> support the team on your decision making for this. Please let me kn= ow how >>>> you would like to proceed. >>>> - Hello Keri >>>> >>>> Thank you for your follow-up email. I am open to provide any >>>> additional feedback if you feel it would be helpful in improving= your >>>> business model, procedures and training. >>>> >>>> As my wife was witness to our call, we had a further discussion >>>> regarding the caliber of support we were provided and the costs = incurred. >>>> Obviously we are not refusing to pay your fees. However as we ha= ve incurred >>>> considerable costs in getting the caliber of support we felt Mrs= Lowbridge >>>> urgently required, it would be