--0000000000003159d605ec6d6b40 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We really value everyone's business and certainly would love to care for Doreen again should the chance arise so perhaps I could reach out and offer a credit on the one day we know we let him down. This also brings the conversation back to the local office where I think he will be more reasonable and not try and take advantage of what he now sees as a large company. That said, if you feel the communication should come from you then I totally understand. -C On Tue, Nov 1, 2022 at 3:51 PM Keri Thrush wrote: > Thank you, Cheryl! I really appreciate the details. As mentioned, we > support you and the team 100% on what you feel is appropriate. To close t= he > loop, how would you like to proceed and who do you feel should communicat= e? > > On Tue, Nov 1, 2022 at 11:44 AM Cheryl Cartwright > wrote: > >> Hi Keri, >> >> We started care in an emergency situation for him and were not only supe= r >> responsive but also all the caregivers except one were a good match. We >> literally only had care for a week and never even had a chance to get a >> rhythm going. They really liked Diane who worked almost every shift and >> have said to us how happy they were with our care. >> >> He hasn't been happy at all with the facility Doreen is in either and I >> honestly feel that no one will be able to make him happy until the stres= s >> of this situation is resolved. I really don't believe any amount should = be >> discounted aside from maybe that very first shift where he was unhappy w= ith >> the caregiver but again, it was a last minute and emergency start. >> >> Just my thoughts, >> >> Cheryl >> >> On Tue., Nov. 1, 2022, 3:24 p.m. Keri Thrush, wrote= : >> >>> Hi, Cheryl. >>> >>> No need to apologize! Just to confirm, I was hoping to receive >>> information on the details provided below... >>> >>> >>> - Lastly, this morning I received the email below from Robert. We >>> support the team on your decision making for this. Please let me kno= w how >>> you would like to proceed. >>> - Hello Keri >>> >>> Thank you for your follow-up email. I am open to provide any >>> additional feedback if you feel it would be helpful in improving = your >>> business model, procedures and training. >>> >>> As my wife was witness to our call, we had a further discussion >>> regarding the caliber of support we were provided and the costs i= ncurred. >>> Obviously we are not refusing to pay your fees. However as we hav= e incurred >>> considerable costs in getting the caliber of support we felt Mrs = Lowbridge >>> urgently required, it would be helpful if you could have someone = review the >>> attached invoices and see if anything can be done. >>> >>> >>> On Mon, Oct 31, 2022 at 3:02 PM Cheryl Cartwright >> ccartwright@thekey.com> wrote: >>> >>>> Hi Keri, >>>> >>>> This client is still on hold. She is being assessed for cognitive >>>> ability and we are not currently pr