--000000000000ab8b660614a4f328 Content-Type: multipart/alternative; boundary="000000000000ab8b650614a4f327" --000000000000ab8b650614a4f327 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good. Thank you On Wed, Mar 27, 2024 at 9:07=E2=80=AFAM John Janiga wrote: > Hello Brian, > > Thanks for the update. > > If no payment is received by this time next week, I will formally request > suspension of services. > > Best regards, > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Wed, Mar 27, 2024 at 10:04=E2=80=AFAM Brian Boxall wrote: > >> Heather M informed me on Tues, that funds are being moved to the >> correct account and this should be resolved shortly. >> >> Lets give it another week? I can inform them that we will suspend care o= n >> X date if no payment is received. >> >> >> >> >> >> >> >> On Wed, Mar 27, 2024 at 8:45=E2=80=AFAM John Janiga >> wrote: >> >>> Hello Brian and Chuck, >>> >>> The client Heather Mathewson is now behind on payments to the amount of >>> $14,565.60. >>> >>> I believe all has been provided and payment has still not been received= . >>> >>> Mark Mathewson has requested information from Marc Atkinson and it has >>> been provided. >>> >>> How shall we proceed? >>> >>> We need to attain full payment or perhaps it's time to pause care ? >>> >>> Please let me know your thoughts. >>> >>> Thank you for your assistance. >>> >>> >>> >>> >>> *John Janiga* >>> Senior Accounts Receivable Specialist >>> *john.janiga@thekey.com * >>> *408-647-7538 * >>> TheKey.com >>> [image: TheKey] >>> >>> >>> >>> On Mon, Mar 18, 2024 at 2:22=E2=80=AFPM Mark Matthewson >> mark.matthewson@gmail.com> wrote: >>> >>>> John: >>>> >>>> FYI I have asked Marc Atkinson (on Friday March 15th) to send me a >>>> copy of the all of the account activity going through Heather=E2=80=99= s account >>>> including both invoices and payments (i.e, the detail account receivab= le >>>> detail transaction going through Heather=E2=80=99s A/R) so that I can >>>> determine what's gone wrong and how to fix the same at Heather's end. >>>> I suggest that you connect with Marc to see where he's at. >>>> On receipt of the information I hope to solve the problem. >>>> >>>> >>>> Mark >>>> >>>> wrote: >>>> >>>>> Hello Mark, >>>>> >>>>> Checking back in to see if you have an update available on declined >>>>> payments and also to see if you need anything else from my end, pleas= e let >>>>> me know. >>>>> >>>>> Thank you again for your assistance in this matter. >>>>> >>>>> Best Regards, >>>>> *John Janiga* >>>>> Senior Accounts Receivable Specialist >>>>> *john.janiga@thekey.com * >>>>> *408-647-7538 * >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> >>>>> On Tue, Mar 12, 2024 at 11:26=E2=80=AFAM John Janiga >>>>> wrote: >>>>> >>>>>> Hello Mark and Heather, >>>>>> >>>>>> It was brought to my attention that charges have been declining for >