--000000000000a9d5340614a4eee0 Content-Type: multipart/alternative; boundary="000000000000a9d5330614a4eedf" --000000000000a9d5330614a4eedf Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Brian, Thanks for the update. If no payment is received by this time next week, I will formally request suspension of services. Best regards, *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Wed, Mar 27, 2024 at 10:04=E2=80=AFAM Brian Boxall = wrote: > Heather M informed me on Tues, that funds are being moved to the > correct account and this should be resolved shortly. > > Lets give it another week? I can inform them that we will suspend care on > X date if no payment is received. > > > > > > > > On Wed, Mar 27, 2024 at 8:45=E2=80=AFAM John Janiga > wrote: > >> Hello Brian and Chuck, >> >> The client Heather Mathewson is now behind on payments to the amount of >> $14,565.60. >> >> I believe all has been provided and payment has still not been received. >> >> Mark Mathewson has requested information from Marc Atkinson and it has >> been provided. >> >> How shall we proceed? >> >> We need to attain full payment or perhaps it's time to pause care ? >> >> Please let me know your thoughts. >> >> Thank you for your assistance. >> >> >> >> >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Mon, Mar 18, 2024 at 2:22=E2=80=AFPM Mark Matthewson > mark.matthewson@gmail.com> wrote: >> >>> John: >>> >>> FYI I have asked Marc Atkinson (on Friday March 15th) to send me a copy >>> of the all of the account activity going through Heather=E2=80=99s acco= unt >>> including both invoices and payments (i.e, the detail account receivabl= e >>> detail transaction going through Heather=E2=80=99s A/R) so that I can d= etermine >>> what's gone wrong and how to fix the same at Heather's end. >>> I suggest that you connect with Marc to see where he's at. >>> On receipt of the information I hope to solve the problem. >>> >>> >>> Mark >>> >>> wrote: >>> >>>> Hello Mark, >>>> >>>> Checking back in to see if you have an update available on declined >>>> payments and also to see if you need anything else from my end, please= let >>>> me know. >>>> >>>> Thank you again for your assistance in this matter. >>>> >>>> Best Regards, >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Tue, Mar 12, 2024 at 11:26=E2=80=AFAM John Janiga >>>> wrote: >>>> >>>>> Hello Mark and Heather, >>>>> >>>>> It was brought to my attention that charges have been declining for >>>>> Heather's invoices since 1.16.2024. The listed return reason for dec= lines >>>>> was insufficient funds. >>>>> >>>>> [image: image.png] >>>>> >>>>> I have attached these invoices for your review. >>>>>