--0000000000007b9537062e0bec92 Content-Type: multipart/alternative; boundary="0000000000007b9535062e0bec91" --0000000000007b9535062e0bec91 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Another issue here. No response On Thu, Feb 13, 2025 at 9:44=E2=80=AFAM Joey Taylor wrote: > Good Morning, > > Yes, the credit is still valid. The client will be issued 3 weeks of > credits (this week being week 2 of 3) due to an overpayment on Cheques > Emploie services. The dates these issues occurred happened from: October > 6th to November 3rd, 2024. > > This is a tier 1 client threatening to end services so unfortunately thes= e > credits do need to be guaranteed on the invoices upon request. Let me kno= w > who I can speak to if this is not the case. > > Please let me know as soon as the credit for last week's invoice has been > issued so I can advise the family. > > Thank you, > > On Wed, Feb 12, 2025 at 8:33=E2=80=AFPM wrote: > >> Hi Joseph, >> >> >> >> I=E2=80=99m currently looking into the delay and will follow up on that = end once >> I have more information. >> >> >> >> In the meantime, I noticed that this client received a credit for a >> similar reason last week. I=E2=80=99ve attached last week=E2=80=99s emai= l communications >> for reference. Please confirm whether this credit request is still valid= . >> If yes, please specify the dates of service being credited for >> documentation purposes. >> >> >> >> Also, please note that clients should not be guaranteed that credits wil= l >> reflect on their invoices immediately upon issuance. Our weekly invoicin= g >> audits, review and finalization processes, and pre-invoicing checks whic= h >> span across all TheKey locations take priority. Credits are processed as >> quickly as possible, with a focus on ensuring they are issued before >> scheduled auto-payments for our net 2 term clients on Fridays. >> >> >> >> >> >> Thank you, >> >> *Kristy Poyner* >> >> Billing Manager >> >> >> >> *Upcoming Time Off:* >> >> *April 4th 2025* >> >> >> >> [image: TheKey] >> >> >> >> *From:* Joey Taylor >> *Sent:* Wednesday, February 12, 2025 4:19 PM >> *To:* TheKey Billing ; Kristy Poyner > kristy.poyner@thekey.com>; Timothy Thomas >> *Subject:* Re: Montreal Credit - Nicodemo Alfino >> >> >> >> Good Afternoon, >> >> >> >> This was not done. Client is very upset and threatening to end care. >> >> @kristy I was advised last week not to do my own adjustments for clients >> credits but if I am advising billing I am expecting it to be done withou= t >> issues. >> >> >> >> Please reissue this invoice ASAP with the advised credit. >> >> >> >> Thank you, >> >> *Joey Taylor* >> >> *Directeur G=C3=A9n=C3=A9ral/General Manager* >> >> 514-907-5065 >> >> *TheKey.ca* >> >> [image: TheKey] >> >> >> >> >> >> On Mon, Feb 10, 2025 at 4:46 PM Joey Taylor >> wrote: >> >> Good Afternoon, >> >> Please provide the following credit to client Nicodemo Alfino for this >> week's invoice. This was due to a Che