Re: Montreal Credit - Nicodemo Alfino

--0000000000005a31f8062e071a86 Content-Type: multipart/alternative; boundary="0000000000005a31f6062e071a85" --0000000000005a31f6062e071a85 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning, Yes, the credit is still valid. The client will be issued 3 weeks of credits (this week being week 2 of 3) due to an overpayment on Cheques Emploie services. The dates these issues occurred happened from: October 6th to November 3rd, 2024. This is a tier 1 client threatening to end services so unfortunately these credits do need to be guaranteed on the invoices upon request. Let me know who I can speak to if this is not the case. Please let me know as soon as the credit for last week's invoice has been issued so I can advise the family. Thank you, On Wed, Feb 12, 2025 at 8:33=E2=80=AFPM wrote: > Hi Joseph, > > > > I=E2=80=99m currently looking into the delay and will follow up on that e= nd once I > have more information. > > > > In the meantime, I noticed that this client received a credit for a > similar reason last week. I=E2=80=99ve attached last week=E2=80=99s email= communications > for reference. Please confirm whether this credit request is still valid. > If yes, please specify the dates of service being credited for > documentation purposes. > > > > Also, please note that clients should not be guaranteed that credits will > reflect on their invoices immediately upon issuance. Our weekly invoicing > audits, review and finalization processes, and pre-invoicing checks which > span across all TheKey locations take priority. Credits are processed as > quickly as possible, with a focus on ensuring they are issued before > scheduled auto-payments for our net 2 term clients on Fridays. > > > > > > Thank you, > > *Kristy Poyner* > > Billing Manager > > > > *Upcoming Time Off:* > > *April 4th 2025* > > > > [image: TheKey] > > > > *From:* Joey Taylor > *Sent:* Wednesday, February 12, 2025 4:19 PM > *To:* TheKey Billing ; Kristy Poyner kristy.poyner@thekey.com>; Timothy Thomas > *Subject:* Re: Montreal Credit - Nicodemo Alfino > > > > Good Afternoon, > > > > This was not done. Client is very upset and threatening to end care. > > @kristy I was advised last week not to do my own adjustments for clients > credits but if I am advising billing I am expecting it to be done without > issues. > > > > Please reissue this invoice ASAP with the advised credit. > > > > Thank you, > > *Joey Taylor* > > *Directeur G=C3=A9n=C3=A9ral/General Manager* > > 514-907-5065 > > *TheKey.ca* > > [image: TheKey] > > > > > > On Mon, Feb 10, 2025 at 4:46 PM Joey Taylor > wrote: > > Good Afternoon, > > Please provide the following credit to client Nicodemo Alfino for this > week's invoice. This was due to a Cheques Emploie error in 2024. > > *Week of Feb 3rd to Feb 9th:* Credit of $552.25 > > Thank you, > > > > *Joey Taylor* > > *Directeur G=C3=A9n=C3=A9ral/General Manager* > > 514-907-5065 > > *TheKey.ca* > > [image: TheKey] > > --=20 Joey T