--00000000000075fa430605e30500 Content-Type: multipart/alternative; boundary="00000000000075fa420605e305fe" --00000000000075fa420605e305fe Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Kelly, Please see attached statement. Please let me know if you have any questions. Thanks, *Sumira Suthesan* Accounts Receivable Specialist T: 438-230-3887 ext.1070006 www.TheKey.com [image: TheKey] On Thu, Sep 21, 2023 at 11:47=E2=80=AFAM Kelly Leigh Casey wrote: > Good afternoon, > > Thank you for the email- can we please have the updated statement > reflecting these findings? > > We will be using it to cross-reference with our credit card statement thi= s > weekend. > > In the meantime, please credit the ledger/account (show this on the > statement) to ensure we are all on the same starting page, > > We will loop back next week to confirm our findings. > > With thanks, > > > Kelly Casey > > On Sep 21, 2023, at 2:41 PM, Vashon Palloo > wrote: > > Hi Kelly/Patrick, > > I called your mother's house phone and the caregiver answered, directing > me to contact you both. I am sending this email in addition to leaving yo= u > voicemails in hopes of reaching you. > > Penny Casey's account has a credit balance of $5,500.26 due to the credit > card being automatically recharged the next day after it declined the > previous day. I want to sincerely apologize for this as we did not know o= ur > credit card system had this capability; however, we want to make this rig= ht. > > You have the option to be refunded the amount of the credit balance or us= e > this amount towards the next until credit is used up. > > Please let us know how you would like to proceed. > -- > > *Vashon Palloo* > > Senior Accounts Receivable Specialist > > vashon.palloo@thekey.com > > [image: TheKey] > > > --00000000000075fa420605e305fe Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Kelly, Please see attached statement= . Please let me know if you have any questions. Thanks, Sumira Suthesan Accounts Receivab= le Specialist T: 438-230-3887 ext.= 1070006 www.TheKey.com On Thu, Sep 21, 2023 at 1= 1:47=E2=80=AFAM Kelly Leigh Casey < kcpsolutions@gmail.com > wrote: Good afternoon, Thank you for the email- can we please have the updated statement= reflecting these findings? We will be using it to cross= -reference with our credit card statement this weekend. In the meantime, please credit the ledger/account (show this on the s= tatement) to ensure we are all on the same starting page, We will loop back next week to confirm our findings. = With thanks, Kelly Casey= On Sep 21, 2023, at 2:41 PM, Va= shon Palloo < vashon.palloo@thekey.com > wrote: H= i Kelly/Patrick, I called your mother's house phone = and the caregiver answered, directing me to contact you both. I am sending = this email in addition to leaving you voicemails in hopes of reaching you. Penny Casey's account has a credit balance of = $5,500.26