--Apple-Mail=_8BCB207A-1930-4D9C-9215-657053F89877 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=us-ascii Good afternoon, Thank you for the email- can we please have the updated statement = reflecting these findings? We will be using it to cross-reference with our credit card statement = this weekend. In the meantime, please credit the ledger/account (show this on the = statement) to ensure we are all on the same starting page, We will loop back next week to confirm our findings. With thanks, Kelly Casey > On Sep 21, 2023, at 2:41 PM, Vashon Palloo = wrote: >=20 > Hi Kelly/Patrick, >=20 > I called your mother's house phone and the caregiver answered, = directing me to contact you both. I am sending this email in addition to = leaving you voicemails in hopes of reaching you. >=20 > Penny Casey's account has a credit balance of $5,500.26 due to the = credit card being automatically recharged the next day after it declined = the previous day. I want to sincerely apologize for this as we did not = know our credit card system had this capability; however, we want to = make this right. >=20 > You have the option to be refunded the amount of the credit balance or = use this amount towards the next until credit is used up.=20 >=20 > Please let us know how you would like to proceed. > --=20 > Vashon Palloo >=20 > Senior Accounts Receivable Specialist >=20 > vashon.palloo@thekey.com > --Apple-Mail=_8BCB207A-1930-4D9C-9215-657053F89877 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=us-ascii Good = afternoon, Thank you for the email- can we please = have the updated statement reflecting these = findings? We will be using it to cross-reference with = our credit card statement this weekend. In the = meantime, please credit the ledger/account (show this on the statement) = to ensure we are all on the same starting = page, We will loop back next week to confirm = our findings. With = thanks, Kelly = Casey On Sep 21, 2023, at = 2:41 PM, Vashon Palloo <vashon.palloo@thekey.com> wrote: Hi = Kelly/Patrick, I called your mother's house phone and = the caregiver answered, directing me to contact you both. I am sending = this email in addition to leaving you voicemails in hopes of reaching = you. Penny Casey's account has a credit balance = of $5,500.26 due to the credit card being automatically recharged the = next day after it declined the previous day. I want to sincerely = apologize for this as we did not know our credit card system had this = capability; however, we want to make this = right. You have the option to be refunded = the amount of the credit balance or use this amount towards the next = until credit is used up. Please let us = know how you would like to proceed. -- Vashon = Palloo Senior = Accounts Receivable Specialist vashon.palloo@thekey.com <img = border=3D"0" width=3D