--000000000000d2c9ab05f0318b1a Content-Type: text/plain; charset="UTF-8" Hi, Cheryl! We received a follow up survey from Ida and the information is provided below. We will allow you to take lead on what you feel is appropriate for next steps. Thank you! Client Name: Ida Zilio CC ID: 1000000000039898 Primary Contact: Ida Zilio PC Contact Info: izilio@shaw.ca / Survey Delivery: Email Division: Canada Business Unit: Vancouver Tenure: 12 Weeks - Less Than 26 Weeks Actual Customer Segment: Turtle Stated Customer Segment: Elephant Survey: Relationship 2 Main Score: 2 Comments: She is trustworthy and willing to help. Works well with bathing, tidiness, willing to help in other areas to tidy up and is kind. Currently, the regular is fairly good, but subs that I had on the weekends were totally inadequate. Had to clean up after they left. Please click here to see the full survey response and learn more about the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=175786 On Tue, Sep 20, 2022 at 9:42 AM Aileen Ruffin wrote: > Hi Cheryl, > > Thank you so much for your email. We have not yet been able to connect > with Ida but will definitely update everyone once we do. > > Best, > Aileen > > On Thu, Sep 15, 2022 at 11:07 AM Cheryl Cartwright > wrote: > >> Hi Aileen, >> >> I have a meeting with the case managers in Vancouver today and hope to >> get some additional feedback on this report. Were you able to connect with >> the client directly? >> >> Thanks, >> >> Cheryl >> >> On Mon, Sep 12, 2022 at 5:25 PM Aileen Ruffin wrote: >> >>> Good afternoon! >>> >>> >>> As part of our pre-planning, requesting for any context or background >>> information about client Ida Zilio. This is William's relationship1 >>> survey which tells us that they have been a client for 30+ days. We >>> plan to reach out to speak to Ida Zilio (indicated as primary contact >>> in Clear Care) via phone and attempt to gather more information so that >>> we as a team can determine how to turn their experience around, partnering >>> with your operations. Please include any team members I accidentally missed. >>> >>> Thank you >>> >>> On Sun, Sep 11, 2022 at 3:48 PM Medallia >>> wrote: >>> >>>> Client Name: Ida Zilio >>>> >>>> >>>> CC ID: 1000000000039898 >>>> >>>> Primary Contact: Ida Zilio >>>> >>>> PC Contact Info: izilio@shaw.ca / >>>> >>>> Survey Delivery: Email >>>> >>>> >>>> Division: Canada >>>> >>>> Business Unit: Vancouver >>>> >>>> Tenure: 4 Weeks - Less Than 8 Weeks >>>> >>>> Actual Customer Segment: Elephant >>>> >>>> Stated Customer Segment: Elephant >>>> >>>> >>>> >>>> Survey: Relationship 1 >>>> >>>> Main Score: 6 >>>> >>>> Comments: People that came on Sat. and Sun. were not able to fulfill >>>> the duties that they were responsible to do. Disappointed mostly and even >>>> gave one of the girls a second chance, which I cam to regret. The weekend >>>> replacements were not reliable. Left messes that had to be cleaned up by >>>> me. >>>> >>>> >>>> Please click here to se