--000000000000f0f81d05e91e82be Content-Type: text/plain; charset="UTF-8" Hi Cheryl, Thank you so much for your email. We have not yet been able to connect with Ida but will definitely update everyone once we do. Best, Aileen On Thu, Sep 15, 2022 at 11:07 AM Cheryl Cartwright wrote: > Hi Aileen, > > I have a meeting with the case managers in Vancouver today and hope to get > some additional feedback on this report. Were you able to connect with the > client directly? > > Thanks, > > Cheryl > > On Mon, Sep 12, 2022 at 5:25 PM Aileen Ruffin wrote: > >> Good afternoon! >> >> >> As part of our pre-planning, requesting for any context or background >> information about client Ida Zilio. This is William's relationship1 >> survey which tells us that they have been a client for 30+ days. We plan >> to reach out to speak to Ida Zilio (indicated as primary contact in >> Clear Care) via phone and attempt to gather more information so that we >> as a team can determine how to turn their experience around, partnering >> with your operations. Please include any team members I accidentally missed. >> >> Thank you >> >> On Sun, Sep 11, 2022 at 3:48 PM Medallia >> wrote: >> >>> Client Name: Ida Zilio >>> >>> >>> CC ID: 1000000000039898 >>> >>> Primary Contact: Ida Zilio >>> >>> PC Contact Info: izilio@shaw.ca / >>> >>> Survey Delivery: Email >>> >>> >>> Division: Canada >>> >>> Business Unit: Vancouver >>> >>> Tenure: 4 Weeks - Less Than 8 Weeks >>> >>> Actual Customer Segment: Elephant >>> >>> Stated Customer Segment: Elephant >>> >>> >>> >>> Survey: Relationship 1 >>> >>> Main Score: 6 >>> >>> Comments: People that came on Sat. and Sun. were not able to fulfill the >>> duties that they were responsible to do. Disappointed mostly and even gave >>> one of the girls a second chance, which I cam to regret. The weekend >>> replacements were not reliable. Left messes that had to be cleaned up by >>> me. >>> >>> >>> Please click here to see the full survey response and learn more about >>> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=139431 >>> >> > > -- > *Cheryl Cartwright* > Director of Care > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > Champions of Longevity > ccartwright@homecareassistance.com > --000000000000f0f81d05e91e82be Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl, Thank yo= u so much for your email. We have not yet been able to connect with Ida but= will definitely update everyone once we do.=C2=A0 Best, Aileen = On Thu, Sep 15, 2022 at 11:07 AM Cher= yl Cartwright < ccartwright@the= key.com > wrote: Hi Aileen, I have a meeting with= the case managers in Vancouver today and hope to get some additional feedb= ack on this report. Were you able to connect=C2=A0with the client directly?= =C2=A0 Thanks, Cheryl On Mon, Sep 12, 2022 at 5:25 PM Aileen Ruffin < aru