----==_mimepart_685ad4edae8d4_20f3fc42a19a9f014141123 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable You're welcome! I will let you know when Montreal is good to run as well.= =C2=A0 = = On Tue, 24 Jun at 12:39 PM , Irin Eva wrote: = = Hi Roxana, = = It's working now! Thank you so much for your help today. We really appre= ciate it. = = Thanks, = Irin = = = = On Tue, Jun 24, 2025 at 12:34=E2=80=AFPM Roxana Cruz wrote: = = = = = Irin, = = Can you try Vancouver?=C2=A0 = = = = = = On Tue, 24 Jun at 12:14 PM , Irin Eva wrote: Hi=C2=A0Germaine, = = Noted with thanks.=C2=A0 = For All Kind of Payroll Inquiries Please Copy Canada Payroll Email -=C2=A0= canadapayroll@thekey.com = = Irin Nahar Eva, PCP, PLP (CPM) = Payroll Manager - Canada = 647-932-6409=C2=A0 = irin.eva@thekey.com = = = = = = = = = = = On Tue, Jun 24, 2025 at 12:09=E2=80=AFPM Germaine Daniels wrote: = = = = Hi Tala and Roxana, = = Thank you for continuing to work on this issue. In the meantime, =C2=A0@= Irin Eva=C2=A0=C2=A0please proceed with running payroll for our corporate= employees in Montreal and Vancouver. = = I will be sending out a communication to our caregivers in Montreal and = Vancouver and will coordinate with @Sky Cross=C2=A0and=C2=A0@Olivia Farro= w=C2=A0=C2=A0for distribution. = = Thanks, = = = Germaine Daniels = = Director Payroll | TheKey = Email: germaine.daniels@thekey.com = Mobile: 562.784.1800 = = = = = = On Tue, Jun 24, 2025 at 8:22=E2=80=AFAM Tala Barakat wrote: = = = = That's odd - I'm now receiving the same error message again. The ticket = is escalated to tier 2. = = = = Tala Barakat Product Owner = = = = = = = = On Tue, Jun 24, 2025 at 11:12=E2=80=AFAM Irin Eva = wrote: = = = = = Hi Tala, = = Thank you for sending the Montreal report. However, it seems that this f= ile is also missing some employee data. Our total payroll for Montreal th= is week is $151,088, but the report only shows $34,000. = = = = = = Thanks, = Irin = = = On Tue, Jun 24, 2025 at 11:06=E2=80=AFAM Tala Barakat wrote: = = = = Hi Team,=C2=A0 = = Montreal worked as well. Please see attached. = = = = Tala Barakat Product Owner = = = = = = = = On Tue, Jun 24, 2025 at 11:03=E2=80=AFAM Roxana Cruz wrote: = = = = = Same error message for Montreal - ClearCare is going to get back to me, = their tier 2 is looking into this error.=C2=A0 = = = = = = = = = = = = = = = -- = For All Kind of Payroll Inquiries Please Copy Canada Payroll Email -=C2=A0= canadapayroll@thekey.com = = Irin Nahar Eva, PCP, PLP (CPM) = Payroll Manager - Canada = 647-932-6409=C2=A0 = irin.eva@thekey.com = = = = = = = = = = = = = = = = = = = -- = For All Kind of Payroll Inquiries Please Copy Canada Payroll Email -=C2=A0= canadapayroll@thekey.com = = Irin Nahar Eva, PCP, PLP (CPM) = Payroll Manager - Canada = 647-932-6409=C2=A0 = irin.eva@thekey.com ----==_mimepart_685ad4edae8d4_20f3fc42a19a9f014141123 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable You're welcome