Re: Urgent : Unable to download Vancouver Employee file

--00000000000073d723063851f499 Content-Type: multipart/alternative; boundary="00000000000073d722063851f498" --00000000000073d722063851f498 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Germaine, I will escalate this to WellSky. Which report is it? Is it the Custom Form Payroll Report? What is the actual report name? Thanks, *Tala Barakat* Product Owner [image: TheKey] On Tue, Jun 24, 2025 at 10:13=E2=80=AFAM Germaine Daniels wrote: > Please make note the issue is only with Vancouver and Montreal! The other > locations were retrieved without incident. > > Thanks > > Germaine DanielsPayroll Director > germaine.daniels@thekey.com > Phone: 562-380-3662 > TheKey.com > > > On Tue, Jun 24, 2025 at 7:08=E2=80=AFAM Germaine Daniels germaine.daniels@thekey.com> wrote: > >> Hi Troy and Team, >> >> If this issue isn't resolved by 11:30 AM latest noon ET today, I'll need >> to send a company-wide email to all of Canada informing them that Friday >> deposits will be delayed and not processed until Monday. >> >> Germaine Daniels >> Payroll Director >> germaine.daniels@thekey.com >> Phone: 562-380-3662 >> TheKey.com >> >> >> >> On Tue, Jun 24, 2025 at 6:59=E2=80=AFAM Troy Riha = wrote: >> >>> @tala are you able to help with this? >>> >>> On Mon, Jun 23, 2025 at 11:26=E2=80=AFPM Germaine Daniels >> germaine.daniels@thekey.com> wrote: >>> >>>> @Troy Riha Can you expedite this request? >>>> >>>> Thanks >>>> >>>> *Germaine Daniels* >>>> >>>> Director Payroll | TheKey >>>> >>>> Email: germaine.daniels@thekey.com >>>> >>>> Mobile: 562.784.1800 >>>> >>>> >>>> >>>> >>>> >>>> ---------- Forwarded message --------- >>>> From: Irin Eva >>>> Date: Mon, Jun 23, 2025 at 8:07=E2=80=AFPM >>>> Subject: Urgent : Unable to download Vancouver Employee file >>>> To: Roxana Cruz >>>> Cc: Germaine Daniels >>>> >>>> >>>> Hi Roxana, >>>> >>>> I'm reaching out again because I'm still having trouble downloading th= e >>>> Vancouver payroll file. I've been trying for the last three hours, but= it >>>> continues to show "clear care issues." I was hoping it would resolve o= n its >>>> own, but the problem persists. >>>> >>>> [image: image.png] >>>> >>>> Since we need to process payroll by tomorrow noon, it's crucial that w= e >>>> download this file as soon as possible. Could you please look into thi= s and >>>> let us know what's happening? >>>> >>>> Thank you, >>>> Irin >>>> -- >>>> >>>> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email >>>> - canadapayroll@thekey.com * >>>> >>>> >>>> Irin Nahar Eva, PCP, PLP (CPM) >>>> >>>> Payroll Manager - Canada >>>> >>>> *647-932-6409 * >>>> >>>> irin.eva@thekey.com >>>> >>>> [image: See the source image] >>>> >>> --00000000000073d722063851f498 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Germaine,=C2=A0 I will es= calate this to WellSky. Which report is it? Is it the Custom Form Payroll R= eport? What is the actual report name? Thanks, Tala Barakat