Re: FW: Anna Jeffrey (100547) AZA Care Management and Wellesley Accounts Open balances.$142,402.81 - [#1034745]

--00000000000041aaa90631cbd601 Content-Type: multipart/alternative; boundary="00000000000041aaa80631cbd600" --00000000000041aaa80631cbd600 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All, Just an update on this matter. I texted the responsible party (Jeff O'Grady) on 3/24 and didn't hear anything back. I called him and left a VM on his cell on 3/31 and haven't heard back yet. This morning (4/2), I reached out to the Care Manager and asked for any other tips for reaching him and if she can send him a message asking him to call me. I'll continue to stay on top of it. This is NOT an unusual communication pattern from this individual. Thanks, Jen Jennifer Mahoney, MSW, LICSW, CMC, ACHP-SW Director of Care Management jennifer.mahoney@livewellcm.com jennifer.mahoney@thekey.com jennifer.mahoney@azacaremanagement.com Mobile: (617) 981-0457 (text friendly) Office: (617) 254-9800 https://www.livewellcm.com *We value your feedback. Please leave us a Google review* On Mon, Mar 31, 2025 at 5:33=E2=80=AFPM Cristina Gutierrez de Pineres wrote: > Dear Jen, My apologies! > I brought up to the Wellesley location attention =F0=9F=98=8A as the cust= omer has 2 > different accounts. > I appreciate your support on this! > > On Mon, Mar 31, 2025 at 10:24=E2=80=AFAM Jen Mahoney > wrote: > >> Hi Everyone, >> >> I just spoke with the Care Manager for this client and left a voicemail >> for the POA. I will f/u on this matter on my own and will continue to ke= ep >> this thread updated until payment is received. >> >> I'm a little confused about how this became an issue. Cristina and I >> exchanged emails on 3/11/2025 and this client was never mentioned as bei= ng >> behind or on the radar at all. Also, I've requested that prior to reachi= ng >> out to any clients/responsible parties, etc for AZA clients, that I firs= t >> be notified. >> >> My goal in doing this is so that I can f/u with the clients/responsible >> parties since I'm already a known entity. There have been a lot of >> miscommunications between Billing Dept and the AZA team which makes clie= nts >> uneasy. I've even been told "it looks like you don't know what you're >> doing" by a client. In an effort to avoid these issues moving forward, I >> ask that you please bring any and all AZA Care Mgmt/Live Well MA client >> matters to my attention so I can follow-up on it myself. >> >> In this particular case, the Care Manager of 10 years is retiring in a >> few months so I've been trying to make my own contact with the POA while= at >> the same time Billing is reaching out unbeknownst to me. I want to make >> sure this is handled gingerly so the POA doesn't wish to move the client >> elsewhere. >> >> Thanks, >> Jen >> >> On Mon, Mar 31, 2025 at 12:03=E2=80=AFPM Jen Mahoney >> wrote: >> >>> Hi All, >>> >>> Please let me follow up. Will send update to this thread today. >>> >>> -Jen >>> >>> On Mon, Mar 31, 2025 at 12:02=E2=80=AFPM Cristina Gutierrez de Pineres = >> cristi