--000000000000fdf1ee0631cc1681 Content-Type: multipart/alternative; boundary="000000000000fdf1ec0631cc1680" --000000000000fdf1ec0631cc1680 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much Jen, Good morning! I am also calling twice a day to David Chavez customer trustee at 617-695-9799 and Left vm, I will update as soon as I receive a response from him and also I am following up on the accounts to inform immediately if a payment is received. We normally receive payments monthly from the customers' trustee. Last payment was made on 02/28/25 so it is over a month since we didn't receive payment. I will Keep you informed if I have any updates and appreciate your support!=F0=9F=98=8A On Wed, Apr 2, 2025 at 6:43=E2=80=AFAM Jen Mahoney wrote: > Hi All, > > Just an update on this matter. I texted the responsible party (Jeff > O'Grady) on 3/24 and didn't hear anything back. I called him and left a V= M > on his cell on 3/31 and haven't heard back yet. This morning (4/2), I > reached out to the Care Manager and asked for any other tips for reaching > him and if she can send him a message asking him to call me. I'll continu= e > to stay on top of it. This is NOT an unusual communication pattern from > this individual. > > Thanks, > Jen > > Jennifer Mahoney, MSW, LICSW, CMC, ACHP-SW > Director of Care Management > > jennifer.mahoney@livewellcm.com > jennifer.mahoney@thekey.com > jennifer.mahoney@azacaremanagement.com > Mobile: (617) 981-0457 (text friendly) > Office: (617) 254-9800 > https://www.livewellcm.com > *We value your feedback. Please leave us a Google review* > > > > > On Mon, Mar 31, 2025 at 5:33=E2=80=AFPM Cristina Gutierrez de Pineres cristina.gutierrezdepineres@thekey.com> wrote: > >> Dear Jen, My apologies! >> I brought up to the Wellesley location attention =F0=9F=98=8A as the cus= tomer has 2 >> different accounts. >> I appreciate your support on this! >> >> On Mon, Mar 31, 2025 at 10:24=E2=80=AFAM Jen Mahoney >> wrote: >> >>> Hi Everyone, >>> >>> I just spoke with the Care Manager for this client and left a voicemail >>> for the POA. I will f/u on this matter on my own and will continue to k= eep >>> this thread updated until payment is received. >>> >>> I'm a little confused about how this became an issue. Cristina and I >>> exchanged emails on 3/11/2025 and this client was never mentioned as be= ing >>> behind or on the radar at all. Also, I've requested that prior to reach= ing >>> out to any clients/responsible parties, etc for AZA clients, that I fir= st >>> be notified. >>> >>> My goal in doing this is so that I can f/u with the clients/responsible >>> parties since I'm already a known entity. There have been a lot of >>> miscommunications between Billing Dept and the AZA team which makes cli= ents >>> uneasy. I've even been told "it looks like you don't know what you're >>> doing" by a client. In an effort to avoid these issues moving forward, = I >>> ask that you please bring an