--00000000000067d1c60611feee77 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, AT&T is reporting that they have resolved the outage issue. If you=E2=80=99re still experiencing issues, please contact AT&T customer s= ervice at 800.331.0500 Kind regards, *Mike Conner* IT Manager - Services and Support Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com [image: TheKey] On Thu, Feb 22, 2024 at 9:24=E2=80=AFAM Mike Conner wrote: > Good day everyone, > > AT&T has reported experiencing a large-scale nationwide outage, impacting > both mobile devices and landline phones. Users from other carriers are > reporting difficulties contacting customers who use AT&T services. > Additionally, several local government entities report disruptions to the= ir > 911 systems. > > TheKey offices using AT&T may also experience impacts. > > The CareGiver App team confirms no increase in tickets from caregivers > unable to log in at this moment. Local offices should anticipate possible > increases in calls from caregivers facing login issues with the app. > > *Workaround:* Affected individuals should consider using alternative > phone services such as Verizon or T-Mobile. Caregivers can also email the= ir > local office from phones connected to WIFI networks. > > *Estimated Time to Resolution:* AT&T has not provided a timeframe for > resolution. > > *Time for Next Update:* An update will be sent upon AT&T's confirmation > of issue resolution. > > *Additional Notes/Comments:* N/A > > Kind regards, > *Mike Conner* > IT Manager - Services and Support > Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > --00000000000067d1c60611feee77 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, AT&T is reporting that they have resolved the outage issue.= =C2=A0 If you=E2=80=99re= still experiencing issues, please contact AT&T customer service at=C2= =A0 80= 0.331.0500 Kind=C2=A0regards, Mike Conner= IT Manager - Services and Support Contact IT Support 8am-9pm est @ (888)838-1955 =C2=A0| = =C2=A0 hca.freshdesk.com TheKey.com <img alt=3D"