--00000000000076f6f80622e1d459 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable This is not a client issue. This is a pandadoc issue. ALL our clients are having this issue and I raised a ticket with pandadoc already. The email is being adopted as the signature automatically. We have had several returned to us. This needs to be fixed internally before I can send them back out to our clients. Cheryl On Tue, Sep 24, 2024 at 3:31=E2=80=AFPM DeAnna Brown wrot= e: > Hi Cheryl, > > Thanks for your quick response! Apologies if I wasn't clear that the issu= e > is with the CCA and the PAF. I realize I called it an email *signature, *= when > I should have said an email* address, *which I highlighted in red boxes > in the screenshots I provided*. (*shared again below*) We need to obtain > new documents (the CCA and PAF) with Gerry's signature using his first an= d > last name, rather than his email **address**. * > > *=E2=80=8B* > > > I completely understand that this ask may be inconvenient for both you an= d > our client, but I appreciate your efforts in helping to get this resolved > so we can ensure compliance with our documentation policies to protect > all parties involved. > > Let me know if you have additional questions. > > Thanks, > DeAnna Brown > > > *ltci@thekey.com Long Term Care Insurance Customer > Service - (855)-205-8007Long Term Care Insurance Fax - (813) 693-5625* > *Billing@thekey.com * > *866-226-1702* > > On Sun, 8 Sep at 6:49 PM , 161538 Nunzio Scolamiero > wrote: > Date Created NetSuite ID Clearcare ID CareTree ID Patient Name Division > Region location URL Priority First Completed Shift Date Start Month Norma= l > Bill Rate on CCA Bill Rate on CCA Match Client Billing Policy? Bill Rate > on CCA Match First Scheduled Shift? Is OT Verbiage included in CCA? Does > OT in Billing Policy Match Agency OT Settings? Current Status Date > Completed/ Identified Deactivated Initial Audit- Signed Consent Agreement > or contract on File? Initial Audit- Payment Authorization on File? Specia= l > Handling Alert? Signed Consent Agreement or Contract on File? > (As of last audit) Current Consent Agreement? Date CCA was uploaded Date > CCA was signed Wet-Sign or E-Sign Payment Authorization on File? > (As of last audit) PAF Comment Date PAF was uploaded Date PAF was signed = Wet-Sign > or E-Sign CCA signed by a Power of Attorney (POA)? "Email Invoices" and > Payer Contacts Added to Versapay LTC/LTC AOB Tag, on Consent Agreement or > on Payment Auth Form > Email LTCi@thekey.com Ticket# created - notified to LTC Payment Method > Added to Versapay (All should be added to Autopay) Is Client Enrolled in > Autopay? Do not apply Credit Card surcharge? CC PAF Form Redacted? Clien= t/Payer > Invited to Versapay? Deposit or Advanced Payment Needs Processing Tag > Added in NetSuite? Interest seen on CCA? Last Audited By Last Audited On = FIN > Welcome Call Ticket# PSG Comments Deactivated? Open Balance > 9/6/2024 161538 > 10