----==_mimepart_66f30586bcb90_2a63f8f0be0f5b826687c Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, Thanks for your quick response! Apologies if I wasn't clea= r that the issue is with the CCA and the PAF. I realize I called it an em= ail signature,=C2=A0when I should have said an email=C2=A0address,=C2=A0w= hich I highlighted in red boxes in the screenshots I provided. (shared ag= ain below)=C2=A0We need to obtain new documents (the CCA and PAF) with Ge= rry's signature using his first and last name, rather than his email=C2=A0= address.=C2=A0 =E2=80=8B I completely understand that this as= k may be inconvenient for both you and our client, but I appreciate your = efforts in helping to get this resolved so we can ensure compliance with = our documentation policies to protect all parties involved.=C2=A0 Let= me know if you have additional questions.=C2=A0 Thanks, DeAnna Br= own ltci@thekey.com Long Term Care Insurance Customer Service - (855)-20= 5-8007 Long Term Care Insurance Fax - (813) 693-5625 Billing@thekey.com 8= 66-226-1702 = = On Sun, 8 Sep at 6:49 PM , 161538 Nunzio Scolamiero wrote: = Date Created = NetSuite ID = Clearcare ID = CareTree ID = Patient Name = Division = Region = location = URL = Priority = First Completed Shift Date = Start Month = Normal Bill Rate on CCA=C2=A0 = Bill Rate on CCA Match Client Billing Policy? = Bill Rate on CCA Match First Scheduled Shift? = Is OT Verbiage included in CCA? = Does OT in Billing Policy Match Agency OT Settings? = Current Status = Date Completed/ Identified Deactivated = Initial Audit- Signed Consent Agreement or contract on File? = Initial Audit- Payment Authorization on File? = Special Handling Alert? = Signed Consent Agreement or Contract on File? (As of last audit) = Current Consent Agreement? = Date CCA was uploaded = Date CCA was signed = Wet-Sign or E-Sign = Payment Authorization on File?=C2=A0 (As of last audit) = PAF Comment = Date PAF was uploaded = Date PAF was signed = Wet-Sign or E-Sign = CCA signed by a Power of Attorney (POA)? = "Email Invoices" and Payer Contacts Added to Versapay = LTC/LTC AOB Tag, on Consent Agreement or on Payment Auth Form Email LTCi= @thekey.com = Ticket# created - notified to LTC = Payment Method Added to Versapay (All should be added to Autopay) = Is Client Enrolled in Autopay? = Do not apply Credit Card surcharge? = CC PAF Form Redacted?=C2=A0 = Client/Payer Invited to Versapay? = Deposit or Advanced Payment Needs Processing = Tag Added in NetSuite? = Interest seen on CCA? = Last Audited By = Last Audited On = FIN Welcome Call Ticket# = PSG Comments = Deactivated? = Open Balance = 9/6/2024 = 161538 = 1000000000072617 = = Nunzio Scolamiero = Canada = Canada = Montreal = Home Care Assistance of Montreal = = 9/7/2024 = Sep = $36.00 = Yes = Yes = Yes = Yes = Complete = 9/8/2024 = Accurate & Complete = Accurate & Complete = = Accurate & Complete = Other = 9/5/2024 = 9/4/2024 = E-Signature = Accurate & Complete